Care Coordination Supervisor

About the role

Integrated Services for Behavioral Health (ISBH) is a community‑minded, forward‑thinking behavioral health organization serving Southeastern and Central Ohio. We meet people in their homes and communities, connect them to needed resources, and provide a comprehensive array of behavioral health and other services in partnership with local organizations. All services are collaborative and personalized for the individual. The Care Coordination Supervisor ensures adherence to the high‑fidelity wraparound model of care coordination for children and families/caregivers from diverse backgrounds, maintains knowledge of local community resources, develops and maintains relationships with staff, clients, and community partners, and oversees Region H (Jackson, Pike, Meigs, Gallia, Highland, Fayette, Pickaway, Ross, Hocking, Vinton, and Athens Counties). This role is eligible for a $5,000 sign‑on bonus.

Responsibilities

• Supervise and oversee activities of care coordination team members through various methods including but not limited to team meetings/supervision and regular communications.
• Provide training for direct care coordinators in the home and community setting.
• Provide routine training, support and assistance to staff through individual and group conferences, assistance in analyzing case problems, and in improving their skills.
• Promote an ongoing culture of team member recognition and create an atmosphere of teamwork.
• Complete and maintain high fidelity wraparound training credential.
• Ensure completion of skill and competency‑based training to supervise delivery of ICC and MCC.
• Review, provide feedback, and approve all required documentation – ensure completion of all required care plans, initial assessments and CANS, outcomes reports, etc.
• Ensures coordination and adherence of on‑call rotation.
• Participate in ongoing fidelity review and monitoring system focused on consistent application of system of care principles, adherence to OhioRISE ICC/MCC planning process and service components.
• Collaborate with all relevant systems and key participants within systems pertaining to children or youth and family/caregiver being served to ensure the highest quality of services are being provided with focus on ensuring family voice and choice.
• Ability to assess needs in crisis situations and inform response.
• Respects confidential information.
• Ensures operations meet quality and compliance standards.
• Assures documentation meets Medicaid standards.
• Evaluates performance of staff members and recommends appropriate action to the manager.
• Participate in the review and selection of new staff, including but not limited to completion of position requisitions, applicant reviews, and interviews.
• All other duties as assigned.

Requirements

• Bachelor’s degree in social work or counseling, master's degree preferred.
• LSW/LPC required, LISW/LPCC preferred.
• Three years of experience providing coordinated supportive services/care coordination services.
• Previous supervisory experience preferred.
• Experience working in the behavioral health field required, preferably experience working with multi‑system youth, or individuals with autism and/or developmental disabilities.
• Working knowledge of local, state, and federal regulations for services for behavioral health, developmental