Care Coordination Supervisor

Job Summary

Under the assigned supervisor, the CSSO Supervisor oversees, directly supervises, and coaches Care Coordinators in accordance with program guidelines.

Essential Duties and Responsibilities

• Manages the CSSO Care Coordinator team
• Manages the referral intake for the program daily
• Maintains staff-to-supervisor ratio of 8:1 (never to exceed 10 Care Coordinators)
• Provides oversight of (Care Coordination Services Wrap Around) and CCSI(Care Coordination Services Intensive)
• Provides oversight of FSP and SFSP services and staff per program guidelines
• Position only supports Pathway programs
• Manages case assignments and intakes in order to ensure an equal distribution of cases and appropriate staff-to-client ratios as outlined by the funding source
• Oversees case responsibilities and provides guidance in case planning
• Reviews all written documents created by staff, such as assessments, treatment planning, notes, and other program documentation as required
• Reviews and updates funder policies and procedures according to state requirements, training staff on their implementation
• Ensures effective management of significant events and crises by staff
• Completes required outcome reports
• Participates in required meetings and trainings with the funder
• Provides staff with training, education, ongoing supervision, support, and professional development
• Maintains program expenditures to ensure compliance with the budget
• Ensures adherence to funder contract
• Ensures billing accuracy and timeliness; completes billing procedures for private contracts when necessary
• Handles client, staff, caretaker, and/or collateral complaints and grievances
• Conducts regular unit/team meetings
• Participates in collateral and community groups to promote agency programs and presence within the community in order to create community linkages and opportunities
• Participates in public speaking engagements to promote agency programs and services
• Participates in agency management meetings and work groups
• Works with the CQI team to ensure quality of services, the achievement of program outcomes and to create documentation to enhance programming and to meet funder requirements
• Provides direct service to children and families in the absence of assigned staff
• Ensures adequate client contact is maintained in accordance with program guidelines and that the minimum required contact hours are achieved each month
• Ensures that all staff are monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a client
• Completes and submits performance appraisals in a timely manner
• Maintains a positive organizational culture
• Oversees interns

Education Qualifications

• Master's in Human Services or related field, License preferred: LCPC, LCSW, LSOE, etc.

Experience

• Three plus years of related experience in the field

Certification/License

• QMHP

Other

• Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance

Required Skills

• Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as needed
• Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines
• Ability to function well in a team environment
• Ability to demonstrate project management, analytical, and presentation skills
• Resourceful in researching issues and developing solutions with minimal supervision
• Excellent interpersonal and effective communication skills (verbal, written, active listening)
• Demonstrated ability to build professional relationships
• Demonstrated problem-solving techniques
• Ability to exercise discretion and ensure confidentiality

We Invest in You!

• Tuition assistance up to $2500 per year
• Up to 4 weeks paid vacation days, up to 6 paid personal days, and up to 5 paid sick days annually
• Medical, dental, vision, 403b retirement, flexible spending accounts, health savings account, and short-term disability options
• Agency paid life up to $50K based on salary
• Voluntary supplemental life for employee, spouse, and child(ren)
• Voluntary legal plans
• Agency paid long-term after 1 year of employment
• Career ladders, professional development, and promotion opportunities

A Different Kind of Employer

• One Hope United is strong and ready to grow.
• Are you ready to grow with us?
• 800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida
• Fiscally stable, $70 Million agency-- strong since 1895
• Energetic leadership and a rich community of support
• One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.
• One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace.
• OHU participates in eVerify.