Supervisor Billing

About the role

The Supervisor, Billing supervises the billing staff and is responsible for the proper preparation and maintenance of customer account data as well as accurate and timely bills to customers based on service contract terms. The incumbent is also responsible for the enforcement of standard operating procedures that govern billing workflow and controls as well as ensuring the completion of an array of billing functions.

Responsibilities

• Coordinates the work of, supervises, coaches, and develops a team of billing employees, including hiring, training, scheduling, performance management and other related issues.
• Makes recommendations accordingly where performance falls short of targets.
• Reviews performance results and makes recommendations accordingly where performance falls short of targets.
• Sets performance standards and ensures that the appropriate coverage is in place to meet or exceed service goals.
• Monitors staff performance and drives performance improvement initiatives and ensures that service levels meet or exceed agreed upon standards.
• Supervises and coordinates the effective and timely preparation of monthly invoices, accurate monthly billing adjustments, and the handling of billing questions and discrepancies.
• Ensures staff adheres to standard operating procedures.
• Oversees execution of billing processes and implements procedures and policies to ensure compliance with Republic policies.
• Supervises and coordinates the effective and timely entry of new and updated customer contracts into the Company's systems.
• Acts as a resource in the research and resolution of complex and/or escalated billing questions and discrepancies, including providing direction and/or interacting with customers to resolve billing issues.
• Provides direction to others or be directly involved in gathering and summarizing supplemental billing information to accommodate customer billing requirements.
• Participates in cross-functional approaches to credit & collections, customer service, and operations.

Qualifications

• Ability to professionally and cooperatively interact and communicate with area and division leadership, staff, and customers to accomplish goals in an effective manner.
• Capability to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Ability to effectively coach, mentor and train others to meet performance expectations as described above.
• Ability to effectively manage multiple projects and tasks and meet deadlines.
• Ability to establish processes and procedures to ensure effective department workflow.
• Ability to track, measure and manage performance is required.
• Knowledge and understanding of billing transactions and processes and the ability to determine and implement processes and standards in place to meet performance targets.
• Proficiency in Microsoft 365: Outlook, Excel, Word, etc.

Requirements

• 2 -4 years of related billing experience at a progressively responsible level, including at least 1 year in which the incumbent supervised others or acted in a lead capacity.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)

Company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

About The Company

Republic Services, Inc. is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Strategy

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.