Supervisor Billing

About the role

The Billing Supervisor monitors billing procedures to ensure consistent and accurate billing of electronic and paper claims to commercial and government insurance payers in a timely, accurate and compliant manner. The Supervisor follows and ensures team adherence to workflow processes to ensure claim accuracy and efficient use of staff. The role establishes partnerships with Registration, Coding, Charge Entry and others to address billing and claim issues, and stays up to date on all governmental billing requirements. The Supervisor provides direction and training for staff, monitors caregiver productivity, and promotes customer satisfaction and professionalism while modeling Monument Health’s “Grow myself, grow my team, and grow Monument Health (G3)” leadership competencies.

Responsibilities

• Provide direct supervision and support of staff and processes related to billing.
• Respond to caregiver concerns, ensuring consistent application of Monument Health policies and procedures.
• Recognize problem situations in the reimbursement process and initiate appropriate responses, documenting actions and feedback.
• Supervise compilation of necessary data for billing.
• Maintain working knowledge of specific payer requirements and regulatory changes, documenting observations and feedback.
• Complete applicable reviews for Medicare/Blue Cross with other departments to ensure billing practice updates.
• Identify and assist in tracking performance improvement initiatives; monitor activities to meet or exceed key performance indicators.
• Demonstrate knowledge of the Epic computer system and other required applications.
• Identify patterns of payment transmission issues, contact third‑party payers, and inform staff of status.
• Partner with Revenue Integrity, Coding, and other teams to resolve denied claim patterns.
• Organize and reinforce collaborative team roles to meet departmental needs.
• Attend mandatory training sessions and update job knowledge through educational opportunities and professional publications.
• Delegate assignments and special projects to staff, providing support as needed.
• Ensure integrity of medical billing workflows, policies, and procedures; perform billing operations accurately and timely.
• Monitor productivity and scorecards of caregivers to ensure metrics are met and workflows are efficient.
• Manage assigned supervisor work queues.
• Accomplish billing human‑resource objectives by selecting, orienting, training, scheduling, coaching, and disciplining employees.
• Research, develop, write, and update billing practices and guidelines.
• Perform all other duties as assigned.

Requirements

• Education: High School Diploma/GED equivalent (required); Bachelor’s degree in Business (preferred).
• Certifications: Certified Revenue Cycle Specialist (CRCS); Association of Revenue Cycle Professionals (ARCP) or Certified Revenue Cycle Professional (CRCP) within one year of hire.
• Experience: 1+ years of Medical Terminology experience; 3+ years of Billing/Collections experience; 3+ years of Claims experience.
• Physical Requirements: Sedentary work with occasional exertion of up to 10 pounds; primarily sitting.
• Job Category: Revenue Cycle; Job Family: Credit and Collections.
• Shift: Ability to work assigned schedules and hours as determined by the department.
• Employee Type: Regular.

Benefits

• Supportive work culture
• Medical, vision, and dental coverage
• Retirement plans, Health Savings Account, and Flexible Spending Account
• Instant pay for qualifying positions
• Paid Time Off accrual bank
• Opportunities for growth and advancement
• Tuition assistance/reimbursement
• Excellent pay differentials on qualifying positions
• Flexible scheduling

Schedule

Weekly Hours: 40

Location

Primary Work Location: Turbine Drive Building, Department – CS Provider Patient Financial Services