Supervisor Billing

About the role

The Supervisor Billing position is responsible for leading a billing operations team within a fast-paced, service-focused environment. This role combines people leadership, process improvement, financial accuracy, and cross-functional collaboration.

Responsibilities

• Oversight of billing operations, team performance, and process execution to ensure accurate account management and timely customer invoicing.
• Lead, coach, and develop a team of billing professionals, including hiring, onboarding, scheduling, performance management, and ongoing training.
• Establish performance expectations, monitor results, and implement improvement initiatives to achieve service and operational goals.
• Oversee the preparation of monthly invoices, billing adjustments, customer account updates, and resolution of billing discrepancies.
• Ensure billing workflows, procedures, and controls are consistently followed and aligned with organizational standards.
• Manage customer contract setup and updates within internal systems to maintain accurate billing information.
• Investigate and resolve complex billing issues by collaborating with customers, internal departments, and leadership teams.
• Support cross-functional initiatives involving customer service, credit and collections, and operations to improve issue resolution and workflow efficiency.
• Develop and maintain processes that improve department productivity, accuracy, and service delivery.
• Track, measure, and manage performance metrics while ensuring billing activities meet established targets.

Requirements

• Billing operations experience combined with team leadership capabilities.
• Strong analytical skills.
• The ability to manage multiple priorities in a structured environment.
• Experience establishing workflows, procedures, and performance standards.
• Ability to analyze metrics, identify improvement opportunities, and implement solutions.
• Proficiency with Microsoft 365 applications, including Outlook, Excel, and Word.

Benefits

• Competitive compensation package.
• Medical, dental, and vision insurance coverage.
• Health care and dependent care spending accounts.
• Short-term and long-term disability benefits.
• Life insurance and accidental death & dismemberment coverage.
• Employee assistance program and wellbeing resources.
• Retailer plan with company matching contributions.
• Employee stock purchase program.
• Paid time off (PTO).
• Opportunities for professional development and career growth.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

Why Apply Through Jobgether?

We appreciate your interest and wish you the best!