Supervisor Billing

About the role

As our Supervisor Billing, you will serve as a strategic leader responsible for overseeing the entire lifecycle of insurance and patient billing systems. You will champion a culture of excellence by designing, implementing, and refining workflows that ensure high-level accuracy, financial efficiency, and a superior patient experience. By bridging the gap between clinical operations and financial performance, you will ensure our department remains compliant, productive, and aligned with the hospital’s broader mission. Every day you will manage the heartbeat of our revenue cycle, from optimizing billing workflows to mentoring and developing a high-performing team.

Responsibilities

• Overseeing staff scheduling
• Conducting performance appraisals
• Facilitating professional development through regular training and in-services
• Proactively monitoring financial outcomes by auditing billing accuracy
• Resolving complex insurance provider disputes
• Managing day-to-day operations to ensure all regulatory, safety, and departmental standards are met
• Designing and maintaining high-efficiency billing systems to ensure timely, accurate revenue processing
• Leading the full employee lifecycle, including hiring, training, performance management, and career development
• Executing random billing audits to maintain quality control and implement corrective coaching as needed
• Representing the department in negotiations with insurance representatives to resolve cash flow bottlenecks
• Establishing and enforcing robust departmental policies that comply with all regulatory and accrediting agencies
• Monitoring operational volumes and projecting future service needs to ensure long-term departmental scalability

Requirements

• High School Diploma or GED
• Minimum of three years of experience in healthcare business processes, specifically within a physician’s office, Patient Financial Services, Patient Accounting, Patient Scheduling, or Admitting
• One year of proven leadership or supervisory experience
• Comprehensive familiarity with healthcare business office activities, including Admitting, Pre-admitting, Insurance Verification, Billing, Collection, Cash Management, and Customer Service
• Strong understanding of third-party payer requirements, including federal,