Supervisor Ambulatory Clinical Operations LPN - Rothsville and Granite Run Lancaster - Days

This position supports both WellSpan Family and Pediatric Medicine Rothsville and WellSpan Family Medicine Granite Run.

Schedule

• Full-time, 40 hours per week
• Day shift
• No holidays or weekends

Responsibilities

• Maintains a safe environment for both patients and employees by managing internal office functions related to clinical care and quality monitoring, including ensuring medical equipment and supplies are readily available and monitored for safety and quality control.
• Ensures required documentation of quality control inspections is completed (e.g., temperature readings, expiration date assessment, maintenance of emergency supplies and equipment).
• Assigns and delegates tasks to clinical support staff in accordance with the State Board of Nursing Licensing Regulations and the Nurse Practice Act.
• Ensures an efficient day-to-day clinical workflow within the practice and compliance with standard workflow procedures.
• Ensures compliance with regulatory agencies (OSHA, CLIA, Vaccines for Children (VFC), Department of Health, Federal Meaningful Use Standards) and environmentally safe practices, including maintenance of the Materials Safety Data Sheet manual.
• Ensures compliance with Patient Centered Medical Home and Neighborhood standards, as well as all WMG policies, procedures, and initiatives.
• Coordinates with employee health to ensure annual flu vaccination or exemption approval for all office staff.
• Assists in developing clinical policies and procedures and monitors quality assessment activities, including chart audits for documentation compliance.
• Attends meetings and clinical competency training sessions; communicates regularly with staff to ensure timely exchange of information.
• Manages and documents patient concerns and quality of care issues using Just Culture principles.
• Applies Lean principles to identify opportunities for process improvement and strives for excellence in clinical practice.
• Performs all responsibilities of the Medical Assistant and Physician Office Nurse.
• Monitors Risk and Safety Management Alert System (RASMAS) notices and completes necessary follow-up.
• Monitors staff completion of clinical tasks within the patient electronic medical record and MyWellspan patient portal.
• Ensures staff compliance with Diagnostic Test Tracking and proper management of patients on anticoagulation therapy using Coag Tracker, if applicable.
• Monitors staff compliance and application of competencies; mentors clinical staff and assists in clinical advancement.
• Trains, mentors, and monitors staff performing phone triage procedures.
• Ensures staff competency for accurate electronic medical record documentation and appropriate training on new equipment, procedures, and best practices.
• Coordinates clinical training and orientation of new/floater staff, assigning preceptors when applicable.
• Audits staff performance where indicated (e.g., Standing Orders, Exam Room Support, PCMH, Diagnostic Test Tracking, Med Reconciliation, PCMN).
• Assumes manager role when Practice Manager/Front Office Supervisor is unavailable.
• Serves in a leadership role on the Quality Improvement Team (QIT) to improve quality and safety; co-leads monthly Quality all-staff/all-provider meetings with Provider Champion.
• Prepares agendas and holds regular clinical staff meetings; serves on WMG clinical committees.
• Assists providers and the Care Coordination Team in managing patient care according to risk and identifying patients in need of Case Management.
• Works with leadership to deliver patient care through practice integration of multidisciplinary clinical and centralized services.
• Identifies opportunities for improvement related to patient experience metrics and coaches staff on providing an excellent patient experience.
• Educates clinical staff on entering Safety Reporting System (SRS) events and Customer Reporting System (CRS) complaints and compliments.

Common Expectations

• Supervises clinical staff by training, allocating, and monitoring work; prepares work schedules and approves/disapproves scheduled time off.
• Assists Manager and Clinical Operations Coordinator with interviewing, hiring, orienting, training, and retention of clinical staff; evaluates performance of designated staff.
• Coordinates continuing education of clinical staff and ensures clinical competencies are met, documented, and maintained.
• Trains, mentors, and coordinates preceptorship of new clinical staff; strives for high employee satisfaction and engagement.
• Demonstrates knowledge of growth and development principles over the life span of the assigned patient population; assesses and interprets age-specific data and provides appropriate treatment.
• Demonstrates commitment to patient, visitor, and staff safety by complying with safety regulations, reporting errors and hazardous conditions, and participating in safety programs.
• Maintains established policies, procedures, objectives, quality assessment, safety, environmental, and infection control standards.
• Maintains professional growth and development; provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility.

Qualifications

• Minimum Education:
  • Diploma from an accredited LPN program Required, or
  • Associate’s Degree from an accredited LPN program Required
• Work Experience:
  • 3 years of clinical nursing experience Required
  • Previous office and supervisory experience Preferred
• Licenses:
  • Licensed Practical Nurse Upon Hire Required, or
  • Licensed Practical Nurse Multi-State License Upon Hire Required, or
  • Licensed Registered Nurse Upon Hire Required, or
  • Registered Nurse Multi-State License Upon Hire Required
  • Basic Life Support Upon Hire Required
• Courses and Training:
  • Nursing; requires good clinical knowledge base, knowing when and how to obtain necessary or additional clinical knowledge Upon Hire Required
• Knowledge, Skills, and Abilities:
  • Excellent interpersonal and communication skills
  • Models teamwork
  • Self-motivated and able to work independently

Benefits

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers