LPN Supervisor-Ambulatory Clinical Operations - Family Medicine East Berlin and Littlestown - Days

About the role

Functions as part of the management team, performing a variety of clinical and administrative duties related to clinical staff management and patient care. Duties may include quality monitoring, patient assessments, direct patient care, and patient/caregiver/staff education. Provides safe, therapeutic, efficient quality care and services to all patients served.

Responsibilities

• Maintains a safe environment for both patients and employees by managing internal office functions related to clinical care and quality monitoring.
  • Ensures that medical equipment and supplies are readily available and are monitored for safety and quality control.
  • Ensures the required documentation of quality control inspections are completed, which may include documentation of temperature readings, expiration date assessment, and the maintenance of emergency supplies and equipment.
• Ensures an efficient day-to-day clinical workflow within the practice.
  • Affirms staff function in accordance with standard workflow procedures.
  • Ensures compliance with regulatory agencies including OSHA, CLIA, Vaccines for Children (VFC), Department of Health, Federal Meaningful Use Standards, etc.
  • Maintains environmentally safe practices are in place, including the maintenance of the Materials Safety Data Sheet manual.
  • Ensures compliance with the standards of the Patient Centered Medical Home and Neighborhood, and all WMG policies, procedures, and initiatives.
• Coordinates efforts with employee health to ensure that all office staff receive an annual flu vaccination or receive approval for exemption from employee health.
  • Aids in developing clinical policies and procedures.
  • Aids in monitoring and evaluation of quality assessment activities, including chart audits to monitor documentation compliance.
  • Attends meetings and clinical competency training sessions as needed.
• Communicates regularly with staff to ensure pertinent and timely exchange of information.
  • Follows recommended processes to appropriately manage and document patient concerns and quality of care issues including application of Just Culture principles.
  • Applies Lean principles and identifies opportunities for Process Improvement.
  • Provides leadership in striving to achieve excellence in clinical practice.
• Performs all responsibilities of the Medical Assistant and Physician Office Nurse.
  • Maintains Risk and Safety Management Alert System (RASMAS) notices and completes necessary follow-up.
  • Maintains staff completion of clinical tasks within the patient electronic medical record and MyWellspan patient portal.
  • Maintains staff compliance with Diagnostic Test Tracking.
  • Maintains staff compliance and application of competencies.
• Mentors clinical staff and assists in clinical advancement.
  • Trains, mentors, and monitors staff performing phone triage procedures.
  • Mentors staff on accurate electronic medical record documentation.
  • Coordinates the clinical training and orientation of new/floater staff.
  • Sets up preceptor, when applicable.
• Audits staff performance where indicated, and when necessary (Planned Care) – i.e. Standing Orders and Exam Room Support, PCMH, Diagnostic Test Tracking, Med Reconciliation and PCMN.
  • Assumes manager role when Practice Manager/Front Office Supervisor is unavailable.
  • Serves in a leadership role as a member of the Quality Improvement Team (QIT), seeking to improve quality and safety through a high performing team.
  • Co-leads Monthly Quality all staff/all provider meeting with Provider Champion.
  • Holds regular clinical staff meetings.
  • Serves on WMG clinical committees.
• Works with leadership to deliver patient care through practice integration of multidisciplinary clinical and centralized services.
  • Aids in identifying opportunities for improvement related to the patient experience metrics.
  • Coaches staff on measures to use to provide an excellent patient experience, for every patient, on every visit, every day.
  • Aids and educates clinical staff on when and how to enter Safety Reporting System (SRS) events, and Customer Reporting System (CRS) complaints and compliments.

Qualifications

• Minimum Education: Diploma Program From an accredited LPN program.
• Required or Associates Degree From an accredited LPN program.
• Required Work Experience: 3 years Clinical nursing experience.
• Required Previous office and supervisory experience.
• Preferred Licenses: Licensed Practical Nurse Upon Hire Required or Licensed Registered Nurse Upon Hire Required and Basic Life Support Upon Hire Required.
• Courses And Training: Nursing. Requires good clinical knowledge base, knowing when and how to obtain necessary or additional clinical knowledge.
• Knowledge, Skills, And Abilities: Excellent interpersonal/communications skills. Models teamwork. Self-motivated and able to work independently.