Strategy & Operations Lead

Responsibilities

• Own business performance management, KPIs, reporting, and operational reviews.
• Build and manage key enablement tools such as QBRs, health scorecards, and product adoption dashboards.
• Drive business enablement initiatives that improve customer and revenue outcomes.
• Lead cross-functional operational improvements across go-to-market, customer success, and growth.
• Support strategic planning, board materials, and executive decision-making.
• Lead high-priority company initiatives and special projects.
• Drive alignment and execution against key company priorities.
• Advise customers on AI adoption, workflow redesign, and organizational change.
• Develop best practices and transformation frameworks.
• Support customers in realizing measurable value from AI.
• Deliver insights, benchmarks, and reporting that help customers improve performance.
• Measure AI adoption, business outcomes, and value creation.
• Partner with private equity firms and portfolio companies on AI transformation opportunities.

Qualifications

• 5–10+ years of experience at a top-tier consulting firm (e.g., McKinsey, Bain, BCG), PE firm, high-growth startup or comparable high-performance environment.
• Passion for exploring and applying the latest AI tools and technologies to solve real business problems.
• High-ownership mindset with a bias toward action and execution.
• Strong analytical skills and a structured approach to problem solving.
• Excellent written and verbal communication skills.
• Excited to work in-person five days per week with the team in San Francisco.

Benefits

• Bonus: 1–2+ years of experience at a high-growth startup.
• Bonus: Experience working in home services or B2B SaaS.

Pay

• $180K - $230K