Strategy & Operations Lead

About the role

We're seeking a Strategy & Operations Lead to join our team. This role sits at the intersection of data, process, and AI, focusing on building systems that enable Assured to scale. This is a hands-on, builder role for someone who can write SQL queries and run cross-functional projects.

Responsibilities

• Own the design, build, and maintenance of dashboards and performance reporting infrastructure (Hex, Omni, Metabase, Looker, or equivalent)
• Define and track Key Performance Indicators (KPIs) across credentialing, enrollment, and client operations
• Turn ambiguous business questions into clear analytical frameworks
• Can write SQL & Python and work directly within our data warehouse to answer operational questions and surface trends
• Identify high-leverage opportunities to automate manual workflows using AI and no-code/low-code tools
• Build, test, and deploy scrappy automations owning the full lifecycle from scoping through UAT and rollout to our distributed fulfillment team
• Partner with the Engineering, Product, and Design teams to evaluate and integrate new AI agents & tooling
• Document automation logic and maintain SOPs for deployed workflows
• Provide escalation support on complex operational issues, working with the Customer Success and Deployment teams to resolve and prevent recurrence
• Lead or contribute to cross-functional projects with direct business impact
• Support senior leadership with ad hoc strategic analysis and decision-making frameworks
• Write and maintain SOPs, playbooks, and process documentation

Requirements

• 2–5+ years of experience in a startup or consulting environment, with direct ownership of analytical, operational, or automation workstreams
• Hands-on experience building dashboards or reporting infrastructure, not just consuming them
• Genuine familiarity with AI and automation tools in an operational context (e.g., workflow automation platforms, LLM integrations, no-code/low-code builders)
• Strong SQL skills and comfort working with messy, real-world data
• Track record of working in ambiguous, fast-moving environments and building structure where none existed
• Clear, structured communicator in writing, analysis, and meetings

Qualifications

• Healthcare tech, payer enrollment, credentialing, and/or RCM experience is a meaningful plus but not required

Skills

• SQL
• Python
• AI and automation tools

Benefits

• Competitive base compensation
• Stock options
• Employer-sponsored health and dental coverage
• Nine company holidays
• Unlimited PTO

Pay

Compensation for this role depends on experience and interview performance.

Schedule

This is an in-office role.