Strategic Operations Program Manager , Amazon Live, Amazon Content Team

About the team

Alexandria, VA, Arlington - 103,700.00 - 181,500.00 USD annually

Key job responsibilities

• Owns end-to-end financial operations for the Content Team, including budgeting, spend tracking, month-end close, accruals, and variance analysis.
• Designs and maintains budgeting frameworks with automated data feeds for real-time visibility into content spend across 1P Host, 3P Creator & Influencer, and FAST channel programs.
• Documents and implements standardized processes and metrics, including KPI definitions, goal cascades, and content launch playbooks to drive effectiveness at scale.
• Manages vendor relationships and coordinates billing and payment accuracy with Accounting.
• Drives cross-functional communication across Amazon Live and Amazon Ads, anticipating bottlenecks, managing escalations, and balancing priorities against resource constraints.
• Prepares and leads regular operational business reviews covering financial health, content performance, efficiency, and strategic recommendations for senior leadership.
• Develops go-to-market operational support for new content initiatives, defining success criteria, milestones, and measurement frameworks.
• Serves as the primary operational point of contact for the Content Team, resolving issues with urgency and driving gap-to-green plans.
• Leads cross-functional projects to streamline content operations workflows and implement productivity-enhancing automation.
• Leads change management initiatives, developing frameworks that enable the organization to adapt to evolving priorities and shifting market dynamics.

Basic Qualifications

• Bachelor's degree in finance, accounting or related field, or MBA and 8+ years of identifying and implementing opportunities to resolve finance issues, improve, scale, or simplify finance tools, technology, and processes across teams and organizations experience
• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• Demonstrated ability to work independently and manage multiple workstreams simultaneously with minimal oversight

Preferred Qualifications

• Experience using data and metrics to determine and drive improvements
• 5+ years of communicating with and presenting to executive and senior audiences experience
• Experience working within a high-growth technology or media/entertainment company
• Experience in content operations, creator/talent management, or digital media
• Proficiency in financial planning and analysis (FP&A), including budgeting frameworks and variance analysis