Senior Operations Manager, Amazon

About the role

At Amazon, we are looking for a Site Leader for our Transportation team. The ideal candidate will be responsible for managing a sortation center in the region, overseeing transportation processes from fulfillment centers to sortation hubs and delivery centers.

Responsibilities

• Define, build, and execute transportation processes, including those between fulfillment centers and sortation hubs, and further to delivery centers.
• Hire, train, and build a motivated workforce for sortation hubs, collaborating with HR and training teams to meet operational requirements and maintain high quality and productivity.
• Ensure adequate capacity for peak times to manage volume effectively.
• Coordinate with finance, delivery stations, fulfillment centers, and projects teams on matters related to city operations.
• Conduct performance appraisals and mentor team members to handle efficient operations.
• Continuously improve defined processes and maintain a high performance standard.
• Initiate improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analyze data reports to identify performance bottlenecks and implement strategies to improve performance.
• Drive key initiatives related to safety, engagement, network speed, and cost optimization across the region.
• Lead daily stand-ups, weekly business reviews (WBRs), monthly business reviews (MBRs), and peak preparedness calls.
• Implement process improvement mechanisms such as Kaizen and Continuous Improvement.
• Review and finalize labor plans to optimize costs while maintaining high performance standards and associate experience.
• Coach and guide Ops managers to foster a culture of continuous improvement and reduce waste in conjunction with central ACES team.
• Liaise with other Site Leaders/Regional leaders, central teams to benchmark best practices and deploy them on the floor.

Requirements

• Bachelor's degree or equivalent experience
• Well-rounded leadership capabilities and strong people management skills
• Ability to adapt to evolving situations and work in ambiguous environments
• Excellent communication skills, both verbal and written
• Strong analytical skills to interpret and analyze data

Qualifications

• Experience in managing logistics and transportation processes
• Knowledge of customer service principles and ability to engage the team in understanding customer needs
• High ownership mentality to ensure the delivery of changes and solutions that meet customer needs

Skills

• Leadership and management skills
• Communication and interpersonal skills
• Analytical and problem-solving skills
• Team-building and mentoring abilities
• Process improvement and continuous improvement mindset

Benefits

Amazon offers competitive compensation packages, comprehensive benefits, and opportunities for professional growth and development.

Pay

Salary range for this position is based on several factors including location, qualifications, and experience.

Schedule

The schedule for this role may vary depending on the specific needs of the team and the city.

Company

Amazon is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, veteran status, disability, or any other legally protected status.