Senior Operations Manager, Amazon Air

Responsibilities

Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub.

Responsible for the overall safety, quality, performance and customer experience of the shift.

Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.

Accountability for meeting and exceeding operational goals.

Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.

Mentor, train and develop teammates for career progression and learning.

Able to develop and share best practices across the shifts and network.

Develop and implement processes required to support hub launch.

Eligibility Requirements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the building and around area with great frequency; facilities are over a quarter mile in length
• Must be able to stand/walk for up to 10-12 hours
• Able to access all areas of building; ascending and descending ladders, stairs, gangways safely and without limitation

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon experience
• Experience in operations management of fulfillment or distribution centers
• 6+ years of performance metrics, process improvement or lean techniques experience
• Work a flexible schedule including weekends, nights, and holidays

Preferred Qualifications

• 6+ years of manager in a fulfillment center/distribution center environment of hourly and salaried employees experience
• 3+ years of aviation regulatory compliance experience
• Experience of automated equipment including packaging machinery, sortation and conveyor systems
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
• Experience with automation and any version control tools, or experience in Kafka and experience in deploying identity and access management systems