Senior Operations Manager, Amazon Air

Responsibilities

Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub.

Responsible for the overall safety, quality, performance and customer experience of the shift.

Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.

Accountability for meeting and exceeding operational goals.

Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.

Mentor, train and develop teammates for career progression and learning.

Able to develop and share best practices across the shifts and network.

Develop and implement processes required to support hub launch.

Eligibility Requirements

• Lift and move totes up to 49 pounds each
• Bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the building and around area with great frequency; facilities are over a quarter mile in length
• Must be able to stand/walk for up to 10-12 hours
• Able to work in environments (building and ramp) with variable noise levels, lighting conditions and temperature variation
• Able to access all areas of building; ascending and descending ladders, stairs, gangways safely and without limitation

Basic Qualifications

• Bachelor's degree in engineering, commerce, business administration or equivalent, or 2+ years of Amazon experience
• Experience with performance metrics and process improvement and Lean techniques
• Experience in operations management of fulfillment or distribution centers
• Work a flexible work schedule including evenings, overnights, and weekends

Preferred Qualifications

• Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Experience of automated equipment including packaging machinery, sortation and conveyor systems
• Experience with process improvements (Lean Six Sigma and/or Kaizen)
• Experience identifying and solving complex problems through data analysis
• Experience delivering against a large organization's long-term strategy and goals
• 3+ years of aviation regulatory compliance experience