Senior Operations Manager, Amazon Air

Key job responsibilities

• Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub
• Responsible for the overall safety, quality, performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning
• Able to develop and share best practices across the shifts and network.
• Develop and implement processes required to support hub launch.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience with performance metrics and process improvement and Lean techniques
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

Preferred Qualifications

• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field
• Experience leading large contingent workforce programs
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience working cross functionally across several teams