Operations / Senior Operations Manager, Amazon

About the role

Amazon is seeking an Operations / Senior Operations Manager to oversee operations across multiple fulfillment centers, sortation hubs, and last-mile delivery centers. The role involves defining, building, and executing processes, managing a motivated workforce, coordinating with various teams, conducting performance appraisals, and continuously improving operational efficiency.

Responsibilities

• Define, build, and execute processes across fulfillment centers, sortation hubs, and last-mile delivery centers.
• Hire, train, and build a highly motivated workforce for sort hubs, supporting HR and training teams to meet operational requirements and maintain high quality and productivity standards.
• Ensure sufficient capacity for peak times and coordinate with finance, delivery stations, FC, and projects teams on operational matters.
• Conduct performance appraisals and mentor team members to handle efficient operations.
• Continuously improve defined processes and maintain a sustained performance standard.
• Initiate improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analyze data reports to identify performance bottlenecks and implement strategies to improve performance.
• Drive key initiatives related to safety, engagement, network speed, and cost optimization.
• Lead daily stand-ups, WBRs, MBRs, and peak preparedness calls.
• Implement process improvement mechanisms such as Kaizen and Continuous Improvement.
• Review and finalize labor plans to optimize costs while maintaining high performance standards and associate experience.
• Coach and guide Ops managers to foster a culture of continuous improvement and reduce waste in collaboration with central program teams.
• Liaise with other site leads and regional leaders to benchmark best practices and deploy them on the floor.

Requirements

• 4+ years of experience in operations, logistics, or supply chain.
• Bachelor's degree or equivalent experience.

Qualifications

• Well-rounded leadership capabilities and strong people management skills.
• Ability to adapt to evolving situations and work in ambiguous environments.
• Excellent communication skills, both verbal and written.
• Strong analytical skills to effectively analyze and interpret information, identify key facts, and make informed decisions.

Skills

• Customer service orientation.
• High ownership and accountability for delivering solutions that meet customer needs.
• Strategic thinking and ability to drive continuous improvement.

Benefits

Our inclusive culture empowers Amazonians to deliver exceptional results for our customers. For individuals with disabilities requiring accommodations during the application and hiring process, please visit this link.

Pay

Details on pay will be communicated during the interview process.

Schedule

Details on schedule will be communicated during the interview process.