Strategic Account Manager, Amazon Publisher Services

Key job responsibilities

• Manage relationships with our web, mobile and connected TV (CTV) publishers.
• Oversee onboarding of new publisher supply and proactively find and execute optimization opportunities using data-driven insights and AI-powered tools.
• Maintain supply quality standards to ensure third-party inventory delivers high value for Amazon advertisers.
• Successfully launch new publisher products, share publisher and overall marketplace feedback and guide publisher program strategy through cross-functional collaboration.
• Employ consultative, long-term approach and build productive relationships with publishers as a trusted strategic advisor.
• Innovate, develop, and iterate on services based on customer feedback and emerging industry trends.
• Translate market feedback into product requirements, and collect market intelligence to help guide the overall direction of the program.
• Partner with Product Managers, Solutions Architects to help them troubleshoot customer issues and drive technical solutions.
• Analyze performance data and provide data-driven insights to improve our advertising programs and maximize publisher revenue.
• Work with internal teams to guide inventory allocation and optimize supply path strategies.

Basic Qualifications

• 3+ years of digital advertising and client facing roles experience
• Experience in optimizing products and services based on client needs
• Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

• Experience managing mid-sized publishers and deep understanding of publisher challenges including monetization strategies, supply path optimization, and programmatic advertising.
• Excellent quantitative and analytical skills, being comfortable with pulling reports, diving deep into the data, and analyzing trends using tools like SQL, Excel, or BI platforms.
• Strong verbal and written communication skills, ability to effectively communicate across a broad range of technical and non-technical stakeholders.
• Experience diagnosing and resolving technical issues in collaboration with Product Management and Engineering teams.
• Customer-driven product thinking and ability to identify and prioritize product requests that drive measurable business outcomes.
• Team player with strong influence and collaboration skills.
• Knowledge of programmatic advertising space, header bidding, supply-side platforms (SSPs), demand-side platforms (DSPs), real-time bidding (RTB), and emerging ad tech solutions including CTV and retail media networks.
• Proactive attitude with excellent project management, organizational, and analytical skills.
• Experience with supply quality initiatives and brand safety standards.
• Familiarity with privacy regulations (GDPR, CCPA) and their impact on digital advertising.
• Track record of driving revenue growth and improving key performance metrics (eCPM, fill rate, win rate) for publisher partners.