Sr Strategic Accounts Manager, Amazon Agentic Payments

Key job responsibilities

• Strategic Advisory: Executive alignment and C-level stakeholder management; bespoke account planning; aligning customer roadmaps with the agentic payments product roadmap.
• Accountable for establishing and retaining C-Suite Customer relationships via proactive relationship management and advisory services.
• Build Customer account plans informing strategy, annual planning and contract renegotiations.
• Provide guidance and support on customer experience optimization.
• Agentic Payment Enablement: Strategic Account Managers provide guidance and consultative oversight on Agentic Commerce enablement, serving as the primary advisor to enterprise customers on adoption pathways, agentic payment workflow options, and performance optimisation — coordinating with internal technical teams to ensure seamless delivery.
• Serve as the primary point of guidance for customers navigating payment solution integrations, coordinating with Amazon technical and product teams to ensure delivery standards are met.
• Monitor performance of autonomous transaction workflows and escalate issue resolution.
• Performance Monitoring: Conducting QBRs and executive business reviews; tracking KPI payment performance metrics (transaction volume, success rates, usage velocity); monitoring conversion.
• Ensure Customer retention with proactive performance management, using AI-powered health scoring systems analysing transaction patterns, output metrics and payment success rates.
• Troubleshoot performance issues with deep dive analysis leveraging AI-powered customer health scoring and predictive churn modelling.
• Provide oversight on "pilot-to-production acceleration", tracking onboarding progress and monitoring "agents in production" to ensure seamless customer transition.
• Expansion and Growth: Identifying growth opportunities; driving payment volume growth; surfacing expansion opportunities across new agentic workflows.
• Explore new market-segment opportunities focused on value optimization and expansion initiatives.
• Cross Functional Coordination: Partnering with Product, Engineering, Sales, and Research teams; acting as voice of the customer; funnelling product requirements and field patterns to internal teams.
• Represent Customers internally, collaborating to ensure high integration standards, payment success rates and new opportunities.
• Ensure balanced judgement in assessing client needs / internal priorities.

About the team

Alexa Agentic Payments functions as a payment acceptance organization providing foundational payment capabilities for merchants of all sizes. Our mission is to deliver trusted, seamless payment experiences customers love.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience proactively growing customer relationships within an account while expanding their understanding of the customer's business
• Experience identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels
• Experience positioning and selling innovative solutions to new and existing customers and market segments

Preferred Qualifications

• 5+ years of B2B or enterprise sales with a focus on hunting new business experience
• Experience identifying trends and needs to improve an already closed large-scale technology deal