Story Land - Ride Lead (Seasonal)

Roles & Responsibilities

Supervisory Duties
- Assist with the daily supervision of the Rides team and any other assigned departments
- Lead by example, attitude, and as a representation of Story Land’s core values
- Act as an approachable mentor and coach to all assigned hosts
- Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed
- Participate in new-hire orientation and training activities for all assigned hosts
- Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
- Assist with team scheduling and timekeeping activities

Departmental Duties

- Ensure a smooth and continuous operation of all assigned rides and attractions
- Provide direct support to other rides hosts by making rounds throughout the park to check on their needs
- Provide coverage so that hosts may take bathroom breaks
- Maintain a vast knowledge of all rides in the park and can jump in to assist or operate, when necessary
- Oversees guest feedback and escalates complaints or issues to the proper authorities, when appropriate
- Enforce Park policies, ride restrictions and ride recommendations
- Ensure safe operation of the ride by always adhering to standard operating procedures and established trainings
- Report rides-related issues and failures to Park Leadership and Maintenance teams in a prompt manner
- Maintain constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
- Protect guest belongings, turns in lost and found items as soon as time allows
- Promptly notify the security team or the park operator of host and guest injuries or emergencies