Story Land - Guest Experience Lead (Seasonal)
Kennywood Park · Glen, NH · 2 mo ago
Customer ServicePart-time
Roles & Responsibilities
- Supervise the Guest Experience team and other assigned departments
- Lead by example and represent Story Land’s core values
- Coach and mentor assigned hosts
- Ensure compliance with company and industry best practices
- Perform essential duties of all guest experience positions as needed
- Participate in new-hire orientation and training activities
- Avoid non-compliance with New Hampshire labor laws regarding meal and break times
- Assist with host scheduling and timekeeping activities
Requirements
- At least 16 years old to comply with New Hampshire Child Labor Laws
- Flexible schedule, including evenings, weekends, and holidays
- Reliable transportation to and from shifts
- Comply with all uniform policies
- Exceptional customer service skills
- Fluent in English, Spanish or other bilingual languages preferred
- Strong written and verbal communication skills
- Strong attention to detail and problem-solving abilities
- Follow directions, multi-task, and work independently
Physical Requirements
- Standing, walking, and remaining on feet for majority of the workday
- Occasional stooping, twisting, kneeling, bending, squatting, or reaching above shoulders
- Sedentary for extended periods while using a computer or POS equipment
- Carrying, pushing, pulling, lifting, and holding objects weighing 20 pounds or more