Story Land - Retail Lead (Seasonal)

Retail Lead

The Retail Lead is responsible for managing operations of one or more retail locations including training, accountability, visual merchandising, inventory controls, sales associates duties and quality controls.

• Supervisory Duties
• Assist with the daily supervision of the Retail and Rentals hosts and any other assigned departments
• Lead by example, attitude, and as a representation of Story Land’s core values
• Act as an approachable mentor and coach to all assigned hosts
• Become knowledgeable of performing the essential duties of all retail and rental positions and backfill these positions when needed
• Assist with onboarding and training hosts on how to safely and successfully perform their jobs
• Affirm that all required meal and other breaks are being given in accordance with New Hampshire law
• Affirm that hosts are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
• Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures
• Maintain cleanliness of store areas including exteriors
• Manage inventory, focusing on stock par levels, shrink and waste controls
• Report maintenance or safety concerns to a supervisor or manager in a timely manner

Departmental Duties

• Welcome and greet all guests as they enter retail locations
• Perform opening and closing procedures of assigned unit(s) including daily cleanup
• Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory from other shops
• Proactively communicate inventory needs to Retail Manager before items are sold out
• Collaborate with Retail Manager to merchandise stores and improve product sales
• Ensure hosts are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
• Monitors cashier activities to ensure continuous accuracy and compliance with POS procedures
• Ensure merchandise and retail supplies are well stocked and organized
• Maximize unit visual merchandising standards
• Manage inventory, focusing on stock par levels, shrink and waste controls
• Reports maintenance or safety concerns to a supervisor or manager in a timely manner

Requirements

• Must be at least 16 years of age to comply with New Hampshire Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Frequent stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to use a step ladder in a safe and proper manner
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Working Conditions

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
• Some exposure to dust and chemical cleaning agents
• Frequent interruptions and requests that may require reprioritization of activities

Team Member Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Story Land and Living Shores parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season