Story Land - Retail Supervisor (Seasonal)

Retail Supervisor

Supervisory Duties
Supervise the daily operations of the Retail and Rentals hosts and any other assigned departments.
Lead by example, attitude, and as a representation of Story Land’s core values.
Act as an approachable mentor and coach to all assigned hosts.
Become knowledgeable of performing the essential duties of all retail and rentals positions and backfill these positions when needed.
Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with New Hampshire law.
Assist with hosts scheduling and timekeeping activities.

Departmental Duties
Welcome and greet all guests as they enter retail locations.
Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup.
Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops.
Proactively communicate inventory needs to leadership before items are sold out.
Collaborate with Retail Manager to merchandise stores and improve product sales.
Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.).
Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures.
Ensure merchandise is well stocked and organized.
Maximize unit visual merchandising standards.
Maintain cleanliness of store areas including exteriors.
Manage inventory, focusing on stock par levels, shrink and waste controls.
Report maintenance or safety concerns to a supervisor or manager in a timely manner.
All other duties as assigned by leadership.

Requirements

Must be at least 16 years of age to comply with Story Land Child Labor Laws.
Ability to work flexible schedule, including evenings, weekends, and holidays.
Ability to work flexible hours that extend beyond 9am to 6pm.
Ability to comply with all uniform policies.
Valid driver’s license with a good driving record.
Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
Ability to positively engage with guests to promote sales and customer satisfaction.
Must be able to speak with guests directly when other retail leadership is not present.
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills.
Must possess strong attention to detail and problem-solving abilities.
Previous experience with Point of Sale (POS) technology and PCI compliance a plus.

Physical Requirements

Ability to stand, walk, and remain on feet for majority of the workday.
Frequent stoop, twist, kneel, bend, squat, or reach above shoulders.
Use a step ladder in a safe and proper manner.
Remain sedentary for periods of time, while using a computer or POS equipment.
Carry, push, pull, lift, and hold objects weighing 40 pounds or more.

Working Conditions

Frequent interruptions and requests that may require reprioritization of activities.
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions.
Some exposure to dust and chemical cleaning agents.