Story Land - Retail Merchandise Receiver/Processer (Seasonal)

Roles & Responsibilities

Welcome and greet all guests with a smile as they enter retail locations
Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products
Maintain knowledge of current sales and promotions promote these events to prospective guests
Resolve guest concerns in a courteous and prompt manner
Operate all POS equipment accurately to finalize all purchases
Ensure merchandise is well stocked, organized, and presentable for our guests
Ensure the retail locations are clean and safe for our guests
Refold or rehang clothing items as necessary
Assist managers and supervisors with monitoring inventory control methods
Keep work space clean and organized
Assist with preparing product for the sales floor by ticketing items, hanging clothing, and placing corresponding size rings on hangers
Process and return damaged merchandise in accordance with company policies
Restock product as needed
Assemble occasional product, such as grab bags
Safely and properly use a step ladder to reach higher shelving
Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
Report maintenance or safety concerns to a supervisor or manager in a timely manner
All other duties assigned by leadership

Requirements

• Must be at least 16 years of age to comply with New Hampshire Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Able to comply with all uniform policies
• Able to possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Able to positively engage with guests to promote sales and customer satisfaction
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Able to follow direction, multi-task, and work as part of a team as well as independently
• Able to work in a fast-paced environment
• Able to be productive during slow periods
• Able to follow direction and communicate relevant information
• Able to follow daily tasks as outlined in the food and beverage/retail standard operating procedures
• Able to assist with trucks and deliveries when needed

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
• Some exposure to dust and chemical cleaning agents

Working Conditions

• This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments

Team Member Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Story Land and Living Shores parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season