Store Service Supervisor

Location: 1000 Weis Remote Road. Must maintain an onsite presence and travel within the assigned territory covering locations throughout Pennsylvania, New Jersey and New York (e.g., Pennsylvania – Danville, Wilkes Barre, Scranton, Stroudsburg; New Jersey – Hackettstown, Newton; New York – Binghamton). Applicants must be authorized to work for any employer in the U.S.; we are unable to sponsor employment visas.

About the role

The Store Service Supervisor is responsible for supervising and overseeing a group of Store Service Technicians in conducting repairs to refrigeration and HVAC equipment throughout retail locations. The supervisor partners with outside contractors to ensure equipment repairs, verifies that assigned projects are completed in compliance with established company standards, and performs all tasks safely in accordance with corporate policies and applicable laws.

Responsibilities

• Supervise Service Technicians and outside contractors to ensure compliance with EPA regulations governing refrigerants and refrigeration oils, timely leak repairs, and proper recordkeeping.
• Meet with Service Technicians individually or in groups to review job performance, safety practices, preventive maintenance, work assignments, and compliance with company policies.
• Interview applicants for Service Technician positions, provide new‑employee orientation, supervise training of new technicians, conduct annual performance reviews, and remedy policy violations as necessary.
• Supervise the installation of refrigeration and related equipment during construction of new stores and remodels, reviewing plans and drawings, attending job meetings, coordinating trades, scheduling equipment deliveries, and ensuring work complies with specifications.
• Develop a plan for the application of energy‑management gear at each new installation, including inputs, outputs, and setpoints; order the gear as required.
• Supervise the start‑up and operation of new equipment to ensure optimum performance and energy efficiency.
• Review service reports, timesheets, expense records, invoices, and receiving documents for policy compliance; follow up to remedy any discrepancies.
• Collect information for the permanent record of each new store or remodel (as‑built changes, service manuals, EMS programs) and assemble a “Store Book” with a posted refrigeration equipment plan.
• Develop new programs to address EPA rule changes, product recalls, and training on new equipment.
• Provide suggestions to other departments to improve store design or construction; stay current on refrigeration, HVAC, and supermarket design practices.
• Plan and coordinate small projects involving installation, relocation, removal, or modification of equipment in existing stores.
• Select, price, and order miscellaneous equipment when necessary (e.g., hot‑water reclaim tanks, compressors, evaporator coils, walk‑in parts).
• Submit a weekly written activity report to the department manager and submit projects for consideration in the Capital Budget; execute approved projects.
• Supervise the operation and maintenance of HVAC systems in vacant property units to prevent freeze‑ups and unnecessary energy use.
• Instruct store management and supervision on recommended practices for operating refrigeration equipment, including merchandise loading, cleaning, sanitizing, performance monitoring, alarm response, and problem reporting.
• Establish new controls to minimize or track the cost of operation, maintenance, parts, and supplies as appropriate.

Supervisory Responsibilities

Supervises Store Service Technicians (typically 5–6 based on the market area) in accordance with company policies and applicable laws, including training, directing, rewarding, and appraising.

Qualification Requirements

• Post‑secondary training in refrigeration (or equivalent experience).
• Previous experience working on HVAC/R systems.
• Previous supervisory experience preferred.

Skills and Abilities

• Knowledge of EPA regulations governing refrigerants and refrigeration oils.
• Ability to read and interpret plans, drawings, and specifications.
• Strong leadership, coaching, and performance‑management skills.
• Proficiency in reviewing service reports, timesheets, expense records, and invoices.
• Capability to develop energy‑management plans and implement cost‑control measures.
• Effective communication with technicians, contractors, store management, and other departments.
• Willingness and ability to travel within the assigned territory across PA, NJ, and NY.