Store Service Supervisor

About the role

Location: 1000 Weis Remote Road. The Store Service Supervisor must maintain an onsite presence and travel within the assigned territory covering locations throughout Pennsylvania, New Jersey and New York, including Danville, Wilkes Barre, Scranton, Stroudsburg (PA); Hacketstown, Newton (NJ); Binghamton (NY). The role involves supervising Store Service Technicians and overseeing repairs to refrigeration and HVAC equipment across retail locations.

Requirements

Applicants must be authorized to work for any employer in the U.S. Weis Markets is unable to sponsor or take over sponsorship of an employment visa at this time.

Qualifications

• Post-secondary training in refrigeration (or equivalent experience) and previous experience working on HVAC/R systems required.
• Previous supervisory experience is preferred.

Responsibilities

• Supervise Service Techs and outside contractors to ensure compliance with EPA regulations governing proper handling of refrigerants and refrigeration oils; ensure leaks are repaired within required deadlines and records are properly completed and maintained.
• Meet with Service Technicians individually or in groups at frequent intervals to review and instruct in job performance, safety practices, preventive maintenance, work assignments, and compliance with company policies.
• Interview applicants for Service Technician; provide new employee orientation; supervise training of new Service Techs; perform annual performance review of each Service Tech; remedy policy violations as necessary.
• Supervise installation of refrigeration and related equipment during construction of new stores and remodels of existing stores according to Weis Markets plans and specifications; review plans and drawings; attend scheduled job meetings; coordinate work with other trades and departments; schedule equipment deliveries and installation to coordinate with other trades and minimize customer inconvenience; ensure all work and equipment comply with specifications.
• Develop a plan for application of energy management gear at each new installation, to include inputs, outputs, and setpoints; order the gear as required.
• Supervise start-up and operation of new equipment; ensure new and existing equipment is operated correctly for optimum performance and energy efficiency.
• Review service reports, time sheets, expense records, invoices, etc. to ensure work or purchase conforms to company policy; complete receiving documents promptly; follow up as required to remedy discrepancies.
• Collect information for permanent record of each new store or remodel, to include as-built changes to original refrigeration and HVAC plan, fixture service manuals, and EMS programs; assemble a “Store Book” for each new store and remodel and post a refrigeration equipment plan in the compressor room.
• Develop new programs as required to address new job requirements such as new EPA rules, product recalls, training on new equipment, etc.
• Provide suggestions to associated departments to improve store design or construction; stay current on latest practices in refrigeration, HVAC, and supermarket design and operation.
• Plan and coordinate small projects involving installation, relocation, removal, or modification of equipment in existing stores.
• Select, price, and order miscellaneous equipment when necessary (examples: hot water reclaim tanks, compressors, evap coils, walk‑in parts, etc.).
• Submit a weekly written activity report to the department manager; submit projects for consideration in the Capital Budget; execute approved projects.
• Supervise operation and maintenance of HVAC systems in vacant property units to prevent freeze‑ups and unnecessary energy use.
• Instruct Store Management and/or Supervision in recommended practices to operate refrigeration equipment, to include merchandise loading practices, cleaning and sanitizing, monitoring performance, responding to alarms, and reporting problems.
• Establish new controls to minimize or track the cost of operation, maintenance, parts and supplies as appropriate.
• Supervisory Responsibilities: This position supervises Store Service Technicians (typically 5‑6 based on the market area assigned) in accordance with company policies and applicable laws; responsibilities include training, directing, rewarding, and appraising.