Retail Support Member Service Representative

About the role

Build connections. Gain broad experience. Make an impact across multiple communities. If you enjoy variety, love connecting with new people, and are energized by learning in different environments, this role offers a unique opportunity to build relationships and develop your skills across multiple branches.

Why This Role Stands Out

• Build Strong Connections & Skills: Work with a variety of teams and leaders while expanding your network, knowledge, and experience across the organization.
• Be a Trusted Resource: Play a critical role in supporting branches and delivering consistent member experiences.
• Growth & Development: Our Branch Progression Model supports your development with on-the-job learning and structured compensation increases as you build skills.
• Travel Support: $6,000/year car stipend (paid $500/monthly)

Compensation & Perks

• $20.00–$22.50/hour, is our target range depending on experience
• Eligible for a $1,500 sign-on bonus ($500 at hire, $1,000 after 6 months)
• Quarterly branch incentives tied to individual performance
• Up to 3% annual bonus tied to Credit Union performance
• $6,000/year car stipend (paid $500/monthly)
• 100% employer-paid benefits for employees (review our other employee benefits here)

What You’ll Do

• Deliver exceptional service as the first point of contact for members
• Build strong relationships by understanding member needs and providing products & solutions
• Confidently process financial transactions and maintain accuracy
• Solve problems and respond to member inquiries with curiosity and care
• Adapt quickly to different teams and branch environments
• Support branch success by stepping in where needed and helping maintain a strong member experience

What You Might Be a Great Fit For

• Enjoy building relationships and connecting with new people
• Are comfortable with change and can adapt quickly to new environments
• Take initiative and are eager to learn
• Are dependable and enjoy being a go-to resource for others
• Are motivated by making a positive impact on members and teams

What We’re Looking For

• At least 1 year of customer service experience
• Cash handling and retail or sales experience preferred
• Ability to travel between branches within the North King region (Redmond, Bellevue)
• High School Diploma or equivalent
• Must be bondable
• Employer sponsorship to secure or maintain employment authorization is not available
• Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency in order to be obtained as per WA State Law
• Bonus experience (not required): Leadership, training, or sales experience

What To Expect In This Role

No two days are the same. You may support a busy branch one day and step into a new team the next. Your ability to build relationships, adapt quickly, and provide consistent service will make you a valued partner across multiple locations.

Our Hours

• Shifts are typically Monday – Friday, 8:45 AM – 5:15 PM or 9:15 AM – 5:45 PM, with rotating Saturdays 8:45 AM – 1:15 PM, affording a day off during the week.
• This is a full-time position ranging from 35-40 hours in a typical work week.
• Your daily work location will vary based on branch needs primarily located within greater Tacoma and Lakewood area.