Store Service Supervisor

Location: 1000 Weis Remote Road – serves territories throughout Pennsylvania, New Jersey, and New York.

About the Role

The Store Service Supervisor is responsible for supervising and overseeing a group of Store Service Technicians in conducting repairs to refrigeration and HVAC equipment throughout retail locations. The supervisor partners with outside contractors to ensure equipment repairs and verifies project completion in compliance with established company standards. All tasks must be performed safely, consistent with corporate policies and applicable laws.

Responsibilities

• Supervise Service Technicians and outside contractors to ensure compliance with EPA regulations governing refrigerants and refrigeration oils, timely leak repairs, and accurate recordkeeping.
• Meet with Service Technicians individually or in groups to review job performance, safety practices, preventive maintenance, work assignments, and policy compliance.
• Interview applicants for Service Technician positions, provide new‑employee orientation, supervise training of new hires, conduct annual performance reviews, and address policy violations as needed.
• Supervise installation of refrigeration and related equipment during new store construction and remodels, reviewing plans and drawings, attending job meetings, coordinating trades, scheduling equipment deliveries, and ensuring work meets specifications.
• Develop and order energy‑management gear for each new installation, defining inputs, outputs, and setpoints.
• Supervise start‑up and operation of new equipment to ensure optimum performance and energy efficiency.
• Review service reports, timesheets, expense records, invoices, and receiving documents for policy compliance; follow up to resolve discrepancies.
• Collect and maintain permanent records for each new store or remodel, including as‑built changes, service manuals, and EMS programs; assemble a “Store Book” and post refrigeration equipment plans in the compressor room.
• Develop new programs to address EPA rule changes, product recalls, and training on new equipment.
• Provide suggestions to other departments to improve store design or construction; stay current on refrigeration, HVAC, and supermarket design practices.
• Plan and coordinate small projects involving installation, relocation, removal, or modification of equipment in existing stores.
• Select, price, and order miscellaneous equipment as needed (e.g., hot‑water reclaim tanks, compressors, evaporator coils, walk‑in parts).
• Submit a weekly written activity report to the department manager and propose projects for the Capital Budget; execute approved projects.
• Supervise operation and maintenance of HVAC systems in vacant property units to prevent freeze‑ups and unnecessary energy use.
• Instruct store management on recommended refrigeration operating practices, including merchandise loading, cleaning and sanitizing, performance monitoring, alarm response, and problem reporting.
• Establish controls to minimize or track costs of operation, maintenance, parts, and supplies.

Supervisory Responsibilities

Supervises a team of typically 5–6 Store Service Technicians (based on market area), providing training, direction, rewards, and performance appraisals in accordance with company policies and applicable laws.

Qualifications

• Must maintain an onsite presence and travel within the assigned territory covering locations throughout Pennsylvania, New Jersey, and New York.
• Authorized to work for any employer in the United States; sponsorship for employment visas is not available.
• Ability to perform each essential duty satisfactorily.

Education and Experience

• Post‑secondary training in refrigeration or equivalent experience.
• Previous experience working on HVAC/R systems required.
• Previous supervisory experience preferred.