Store Service Supervisor

Location

1000 Weis Remote Road

Job Description

The Store Service Supervisor is responsible for supervising and overseeing the activities of a group of Store Service Technicians in conducting repairs to refrigeration and HVAC equipment throughout retail locations. The supervisor partners with outside contractors to ensure equipment repairs and follows up to verify that assigned projects are completed in compliance with established company standards. The incumbent must perform all tasks safely, consistent with corporate policies and applicable laws.

Must be able to maintain an onsite presence and travel within the assigned territory covering locations throughout Pennsylvania, New Jersey and New York, including but not limited to:

• Pennsylvania – Danville, Wilkes Barre, Scranton, Stroudsburg
• New Jersey – Hackettstown, Newton
• New York – Binghamton

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Essential Duties and Responsibilities

• Supervise Service Technicians and outside contractors to ensure compliance with EPA regulations governing refrigerant and oil handling; ensure leaks are repaired within required deadlines and records are properly maintained.
• Meet with Service Technicians individually or in groups to review job performance, safety practices, preventive maintenance, work assignments, and policy compliance.
• Interview applicants for Service Technician positions; provide new‑employee orientation; supervise training of new Service Techs; conduct annual performance reviews; address policy violations.
• Supervise installation of refrigeration and related equipment during new store construction and remodels, reviewing plans and drawings, attending job meetings, coordinating with other trades, scheduling deliveries, and ensuring compliance with specifications.
• Develop energy‑management plans for new installations, including inputs, outputs, and setpoints; order required gear.
• Supervise start‑up and operation of new equipment to ensure optimal performance and energy efficiency.
• Review service reports, timesheets, expense records, invoices, and receiving documents to verify compliance with company policy; follow up on discrepancies.
• Collect and maintain permanent records for each new store or remodel, including as‑built changes, service manuals, and EMS programs; assemble a “Store Book” and post equipment plans in the compressor room.
• Develop new programs to address EPA rule changes, product recalls, training on new equipment, etc.
• Provide suggestions to other departments to improve store design or construction; stay current on refrigeration, HVAC, and supermarket design practices.
• Plan and coordinate small projects involving installation, relocation, removal, or modification of equipment in existing stores.
• Select, price, and order miscellaneous equipment as needed (e.g., hot‑water reclaim tanks, compressors, evaporator coils, walk‑in parts).
• Submit weekly written activity reports to the department manager; submit projects for capital‑budget consideration and execute approved projects.
• Supervise operation and maintenance of HVAC systems in vacant property units to prevent freeze‑ups and unnecessary energy use.
• Instruct store management on recommended practices for operating refrigeration equipment, including merchandise loading, cleaning, monitoring performance, responding to alarms, and reporting problems.
• Establish new controls to minimize or track costs of operation, maintenance, parts, and supplies.

Supervisory Responsibilities

Supervises Store Service Technicians (typically 5–6 based on market area) in accordance with company policies and applicable laws, including training, directing, rewarding, and appraising.

Qualifications

• Post‑secondary training in refrigeration or equivalent experience.
• Previous experience working on HVAC/R systems.
• Previous supervisory experience preferred.

Education and Experience

Post‑secondary training in refrigeration (or equivalent experience) and prior work on HVAC/R systems are required.