Store Service Supervisor

Location: 1000 Weis Remote Road

Job Description

Must be able to maintain an onsite presence and travel within the assigned territory covering locations throughout Pennsylvania, New Jersey, and New York. Primary locations include:

• Pennsylvania – Danville, Wilkes‑Barre, Scranton, Stroudsburg
• New Jersey – Hackettstown, Newton
• New York – Binghamton

Applicants must be authorized to work for any employer in the United States. Sponsorship for employment visas is not available.

Essential Duties and Responsibilities

• Supervise Service Technicians and outside contractors to ensure compliance with EPA regulations governing refrigerant and refrigeration‑oil handling; ensure leaks are repaired within required deadlines and records are properly maintained.
• Meet with Service Technicians individually or in groups to review job performance, safety practices, preventive maintenance, work assignments, and company‑policy compliance.
• Interview applicants for Service Technician positions, provide new‑employee orientation, supervise training of new technicians, conduct annual performance reviews, and address policy violations.
• Supervise installation of refrigeration and related equipment during new store construction and remodels, reviewing plans and drawings, attending job meetings, coordinating with other trades, scheduling equipment deliveries, and ensuring compliance with specifications.
• Develop and implement energy‑management plans for new installations, including specifying inputs, outputs, and setpoints, and order required gear.
• Supervise start‑up and operation of new equipment to ensure optimal performance and energy efficiency.
• Review service reports, timesheets, expense records, invoices, and receiving documents to verify compliance with company policy and resolve discrepancies.
• Collect and maintain permanent records for each new store or remodel, including as‑built changes, service manuals, and EMS programs; assemble a “Store Book” and post refrigeration equipment plans in the compressor room.
• Develop new programs to address emerging requirements such as EPA rule changes, product recalls, and training on new equipment.
• Provide recommendations to other departments to improve store design or construction; stay current on refrigeration, HVAC, and supermarket design best practices.
• Plan and coordinate small projects involving installation, relocation, removal, or modification of equipment in existing stores.
• Select, price, and order miscellaneous equipment as needed (e.g., hot‑water reclaim tanks, compressors, evaporator coils, walk‑in parts).
• Submit weekly written activity reports to the department manager and propose projects for capital‑budget consideration.
• Supervise operation and maintenance of HVAC systems in vacant property units to prevent freeze‑ups and unnecessary energy use.
• Instruct store management on recommended practices for operating refrigeration equipment, including merchandise loading, cleaning, sanitizing, performance monitoring, alarm response, and problem reporting.
• Establish new controls to track and minimize costs of operation, maintenance, parts, and supplies.

Supervisory Responsibilities

This position supervises a team of Store Service Technicians (typically 5–6) in accordance with company policies and applicable laws, including training, directing, rewarding, and appraising staff.

Qualification Requirements

• Post‑secondary training in refrigeration or equivalent experience.
• Previous experience working on HVAC/R systems.
• Previous supervisory experience preferred.