Store Manager, Full-Time- Bethesda

About Us

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has been featured in Drapers, Sourcing Journal, and TIME. We're a global brand with 50+ stores worldwide and our own sustainable factory in LA, innovating across categories like accessories, swimwear, and sleepwear.

We're a mission-based company that invests in an inclusive culture, ensuring everyone has the space to grow, thrive, and belong.

Schedule & Location

• Available to work a minimum of 40 hours per week
• Daily open availability across a full 7-day work week
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Responsibilities

• Measure and monitor sales performance, taking action to improve business performance when needed
• Own operational execution of the store to achieve revenue targets while balancing budget and expenses
• Use business acumen to understand drivers and opportunities, and build solutions
• Consistently meet and exceed store sales goals
• Drive an elevated client experience as a brand ambassador, embodying brand values and educating customers on sustainability
• Lead the sales floor with a customer-first mindset to build loyal client relationships
• Assist customers, monitor team interactions, and provide in-the-moment coaching for continuous improvement
• Create an optimal balance of sales and service through effective scheduling while achieving payroll goals
• Deliver and maintain high customer experience NPS scores
• Uphold inventory accuracy and controls in-store
• Lead and train the team to ensure consistent deliverables
• Contribute to loss prevention, set expectations, and own training for the store team
• Ensure facility maintenance, presentation, and organization
• Lead merchandising presentation and concept standards using retail and product reporting
• Provide real-time and weekly feedback on product and sales performance to corporate partners
• Ensure the selling floor reflects brand and concept standards at all times
• Manage day-to-day performance of retail teams, enabling career development and an incredible employee experience
• Accountable for hiring, training, and development of the store team across all areas of the business
• Provide performance feedback to ensure growth and results
• Understand current culture and areas for improvement, working with the Regional Director for constant improvement
• Own reviews, development plans, disciplinary action, and corrective action for the team

Requirements

• Minimum of 5 years of retail experience required
• Minimum of 4 years of retail management experience required
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced, cross-functional team environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Drive to take on new challenges with self-motivation for continuous personal and team development
• Ability to set clear objectives and inspire the team to reach their highest potential
• Ability to set the standard for operational efficiency and identify opportunities for improvement
• Skills to collaborate strategically with cross-functional partners
• Proactive and entrepreneurial sense of urgency, with the ability to prioritize important work
• Keen eye for identifying and evaluating new business opportunities
• Understanding of retail labor laws
• GSuite experience a plus

Pay

The anticipated base salary range for this role is $70,000 - $125,000 per year, depending on relevant experience, skills, qualifications, and internal compensation equity.

Benefits & Perks

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits to support travel to and from work
• Competitive paid time off policies, including vacation, sick leave, and company holidays
• Retirement planning support, including Environmental Social Governance-aligned (sustainable) investment funds
• Global collaboration opportunities with teams in LA, NYC, London, and worldwide
• Fertility care support through Carrot, including up to $5,000 USD reimbursement for related expenses after 1 year of employment
• Yearly donations to community efforts aligned with employee values
• Clothing discount and culture events (e.g., annual Ref Values week and Volunteer Time Off)