Store Manager - Full Time

About the role

This is a full-time position with a Tuesday through Saturday schedule, averaging approximately 40 hours per week.

Responsibilities

• Manage day-to-day operations of a self-storage facility
• Ensure the property is clean, safe, and well-maintained, including tasks such as sweeping, dusting, mopping, trash pickup, changing light bulbs, pulling weeds, and ensuring all aspects of the facility are in working order
• Organize and delegate tasks to team members
• Coordinate with vendors to complete repairs and improvements in a timely manner
• Build relationships within local apartment communities and businesses to support referral partnerships
• Handle customer accounts, including delinquency actions, overlock placement, lock cutting/drilling for delinquent units in accordance with company procedures, and lock removal at customer request
• Tour storage spaces and assist customers throughout the rental process
• Maintain timely email and phone correspondence
• Manage daily deposits, cash counts, and petty cash
• Identify operational areas for improvement and propose effective solutions
• Collaborate positively with team members and leadership
• Deliver exceptional customer service during every customer interaction
• Manage assigned KPIs to meet budget, occupancy, and rental goals
• Work closely with leadership to improve overall operations and accomplish company objectives
• Conduct regular property walks and security checks throughout the facility

Qualifications & Skills

• Positive energy with a customer-focused attitude
• Strong attention to detail and problem-solving skills
• Excellent communication and teamwork abilities
• Ability to work weekends and occasional holidays as business needs require
• Proficiency with computers, mobile applications, and standard office software including Microsoft Office, Outlook, Gmail, Google Sheets, internet search engines, and mobile app platforms
• Ability to learn and navigate property management software and other computer-based systems
• Strong data entry skills with the ability to accurately input, review, and manage customer account information
• Ability to regularly use desktop computers, laptops, tablets, phones, and other office technology equipment
• Ability to read computer screens, review digital records, and perform typing tasks for extended periods
• Possession of a valid driver’s license and reliable personal transportation
• Prior management or leadership experience preferred
• Strong listening skills and ability to follow direction
• Ability to complete assigned action items and achieve performance goals
• Applicants must be authorized to work in the United States at the time of hire

Essential Job Functions & Physical Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

• Ability to lift, carry, push, and/or move up to 50 pounds
• Ability to stand and walk for extended periods throughout the workday
• Ability to regularly walk the property to conduct inspections, security checks, and assist customers
• Ability to bend, kneel, climb ladders, and perform general facility and maintenance-related tasks
• Ability to work indoors and outdoors in varying weather conditions
• Ability to operate computers, tablets, phones, and standard office equipment for extended periods
• Ability to read computer screens, review digital records, and complete data entry and typing tasks accurately
• Ability to learn and utilize property management software, communication platforms, and other business systems necessary for daily operations

Pay

$19.75 – $21.00 per hour

Eligible for monthly commission and bonus opportunities based on performance and company programs

Benefits

• Industry-leading medical, dental, and vision insurance
• $1,000 employer-provided HRA
• Paid sick leave and vacation
• Independent work environment
• Mileage reimbursement
• Education and training programs
• Opportunities for growth and career development
• $25,000 employer-paid life insurance policy
• Employer-provided branded apparel
• Supportive work environment
• Employer-provided storage space