Store Floor Lead (Sur La Table)

About the role

The Store Floor Lead is responsible for managing the store floor to ensure a high level of customer service and product presentation. This position oversees the day-to-day operations of the store, including inventory management, sales, and customer service.

Responsibilities

• Oversee the store floor to ensure a positive shopping experience for customers.
• Manage inventory levels and ensure accurate stock counts.
• Train and manage a team of store associates to meet sales goals and provide exceptional customer service.
• Assist in planning and executing promotional events to drive sales and engage customers.
• Handle customer inquiries and complaints, ensuring all issues are resolved promptly and satisfactorily.
• Perform cash handling duties and adhere to all financial policies and procedures.

Requirements

• High school diploma or equivalent.
• At least 1 year of retail experience, preferably in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and evenings.
• Valid driver’s license and reliable transportation.

Qualifications

• Experience in a fast-paced retail environment.
• Knowledge of retail operations and customer service best practices.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications.

Skills

• Customer service orientation.
• Leadership and supervisory skills.
• Inventory management and stock control.
• Event planning and execution.
• Financial record-keeping and reporting.

Benefits

• Comprehensive health insurance coverage.
• Flexible spending accounts (FSAs).
• Retirement savings plan with company match.
• Discounted products and services at Sur La Table stores.

Pay

• $15.00 per hour.

Schedule

• Variable schedule, typically 8-hour shifts, including weekends and evenings.