Staff Infrastructure Engineer (IAM and Cloud Services)

USD 124k-271,200 / year + Equity

About the Role

The ideal candidate will possess a solid SRE & Automation mindset to transform our operations from reactive ticketing to proactive engineering. You will not just resolve issues; you will code the solutions that prevent them. You can expect to work on a mix of Identity/Auth systems, Cloud Infrastructure, and Observability. Support product teams and AI by building IaC for Identity, Directory Services, and SaaS, while maintaining a unified “Single Pane of Glass” monitoring stack.

About the Team

We are the engineering engine behind the organization's internal technology. As a modern infrastructure team, we serve as "Customer Zero" for our products, optimizing our cloud footprint while ensuring security and efficiency. We operate with a DevOps/SRE mindset to support a diverse landscape spanning AWS, Azure, GCP, and critical SaaS platforms like Okta and Zoom.

Responsibilities

• Architecting and maintaining secure infrastructure across AWS, Azure, and GCP.
• Manage Identity and Access Management (IAM) flows, integrating Okta, Active Directory, and SaaS applications (Zoom, Google Workspace) to ensure seamless, secure access.
• Developing and maintaining Terraform modules and Ansible playbooks to automate the provisioning of cloud resources, Kubernetes (EKS) clusters, and configuration management.
• Managing and scaling our hybrid monitoring stack. Configuring Prometheus, Loki, and Grafana for infrastructure metrics.
• Driving the adoption of ArgoCD to manage infrastructure deployments, ensuring that Git remains the single source of truth for our configurations.
• Overseeing the deployment and management of critical SaaS applications, ensuring integration with our Unified Collaboration tools (Zoom, Google, Proofpoint).
• Identifying and resolving complex issues across the network, application, and identity layers. You will lead blameless post-mortems and define SLOs to ensure compliance with service-level agreements.

Requirements

• Have 8+ years of experience in IAM and Cloud Services.
• BS/MS in Computer Science, MIS, or equivalent engineering experience.
• Hold extensive experience creating tools and automation services with Python or Golang.
• Possess a solid background in automating infrastructure using standard tools like Terraform, Pulumi, or Ansible.
• Own good understanding of authentication security practices (IAM/IGA, MFA, SSO, PKI) and experience managing Okta or similar Identity Providers.
• Be experienced administering major cloud platforms (AWS is primary, familiarity with Azure/GCP) and Kubernetes internals.
• Have proven ability to implement and tune monitoring stacks (Prometheus, Grafana, ELK/Splunk) to diagnose complex technical issues.
• Have experience building pipelines with GitHub Actions/Jenkins and managing deployments via ArgoCD.
• Be able to diagnose and resolve complex technical issues from the physical/network layer up to the application/session level.

Pay

Minimum Salary Range: $124,000.00 – Maximum $271,200.00. In addition to the base salary, Zoom has a Total Direct Compensation philosophy that includes base salary, bonus, and equity value. Starting pay is based on qualifications, experience, and location.

Schedule

This role follows a structured hybrid approach centered around offices and remote work environments.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.