Staff Cloud Engineer - Infrastructure

About the company

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things, and recognizing every interaction matters. Our customer-centric approach and employee enablement have earned us multiple accolades, including:

• Inc. Magazine’s 5000 Fastest-Growing Private Companies in America (2022, 2023, 2024)
• National Top Workplaces (2024, 2023)
• Top Workplace Innovation (2024, 2023)
• Top Workplace in the US by the Salt Lake Tribune (2023, 2022, 2021)
• Best Companies to Work for by Utah Business magazine (2023, 2022, 2021)
• Top Workplace Work-Life Flexibility (2024, 2023, 2022)
• Top Workplace Compensation & Benefits (2024, 2023, 2022)
• Cultural Excellence (2024)
• Technology Industry Top Workplace (2024)
• Top Workplace Leadership (2023)
• Top Workplace Purpose & Values (2023)
• Top Workplace Employee Appreciation and Employee Well-Being (2022)

NetDocuments is a hybrid, remote-friendly workplace.

Responsibilities

• AWS Infrastructure Management: Operate and optimize AWS Virtual Private Clouds (VPCs), Route53, Content Delivery Networks (CDNs), load balancers, and EC2 instances. Ensure the infrastructure is configured and maintained to meet high availability, security, and performance requirements. Monitor and troubleshoot infrastructure issues, proactively identifying and resolving potential bottlenecks or vulnerabilities.
• Disaster Recovery and Resiliency: Design and implement robust disaster recovery and resiliency automation solutions spanning across AWS Availability Zones. Conduct regular testing and validation of the disaster recovery plan to ensure its effectiveness and reliability. Collaborate with cross-functional teams to identify and mitigate risks, ensuring business continuity in the event of a disaster.
• Incident Response: Collaborate with the team to provide operational support during incidents, utilizing your deep understanding of AWS infrastructure. Participate in incident response activities, including troubleshooting, root cause analysis, and implementing corrective actions. Contribute to the development and improvement of incident response processes and procedures.
• Infrastructure Monitoring: Implement and maintain effective monitoring solutions, including log management, metrics collection, and alerting. Analyze monitoring data to identify performance trends, capacity needs, and potential areas for optimization using Observability best practices with AWS CloudWatch and DataDog.
• Infrastructure Optimization: Continuously evaluate and optimize the AWS infrastructure to improve performance, scalability, and cost efficiency. Implement automation and orchestration tools to streamline infrastructure provisioning, configuration, and management processes. Stay updated with the latest AWS services, features, and best practices, incorporating them into the infrastructure architecture as appropriate.
• Documentation and Collaboration: Maintain accurate and up-to-date documentation of the infrastructure architecture, configurations, and operational procedures. Collaborate with cross-functional teams, including developers, system administrators, and security teams, to ensure effective communication and alignment of infrastructure requirements.
• Infrastructure Automation and DevOps: Develop and maintain infrastructure-as-code (IaC) using tools like Terraform or CloudFormation. Implement and enhance CI/CD pipelines for efficient and automated application deployments (experience with Harness, ADO Pipelines, or GitHub Actions). Drive the adoption of DevOps practices, including configuration management, continuous integration, and automated testing. Demonstrate deep knowledge and proficiency in automation scripting best practices using tools like Python and/or PowerShell.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 10+ years of hands-on experience in AWS.
• AWS Certification required; advanced AWS Certifications are a plus.
• Ability to independently deliver features following story descriptions and acceptance criteria.
• Proficiency in engaging in technical discussions with senior engineers and architects, requiring minimal supervision for individual tasks.
• Proficiency in automation tools such as Terraform, GitHub Actions; and scripting in Python, Bash, or PowerShell.
• Ability to offer guidance to other Cloud Engineers and work collaboratively within the team.

Benefits

• 90% healthcare premiums covered by the company
• HSA company contribution
• 401K match at 4%
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for life activities & wellness
• Access to LinkedIn Learning with monthly dedicated time to explore

Pay

The compensation range for this position is $160,000 - $180,000. The posted cash compensation includes on-target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.