Staff Cloud Engineer - Infrastructure

About the role

NetDocuments is a hybrid, remote-friendly workplace dedicated to empowering employees to drive successful business outcomes and better user experiences for our customers and partners. We are proud recipients of numerous awards, including being named among the 2022, 2023, and 2024 Inc. Magazine's 5000 Fastest-Growing Private Companies in America.

Responsibilities

• AWS Infrastructure Management: Operate and optimize AWS Virtual Private Clouds (VPCs), Route53, Content Delivery Networks (CDNs), load balancers, and EC2 instances.
• Ensure the infrastructure is configured and maintained to meet high availability, security, and performance requirements.
• Monitor and troubleshoot infrastructure issues, proactively identifying and resolving potential bottlenecks or vulnerabilities.
• Design and implement robust disaster recovery and resiliency automation solutions spanning across AWS Availability Zones.
• Conduct regular testing and validation of the disaster recovery plan to ensure its effectiveness and reliability.
• Collaborate with cross-functional teams to identify and mitigate risks, ensuring business continuity in the event of a disaster.
• Participate in incident response activities, including troubleshooting, root cause analysis, and implementing corrective actions.
• Contribute to the development and improvement of incident response processes and procedures.
• Implement and maintain effective monitoring solutions, including log management, metrics, collection, and alerting.
• Analyze monitoring data to identify performance trends, capacity needs, and potential areas for optimization.
• Use Observability best practices with AWS CloudWatch and DataDog.
• Continuously evaluate and optimize the AWS infrastructure to improve performance, scalability, and cost efficiency.
• Implement automation and orchestration tools to streamline infrastructure provisioning, configuration, and management processes.
• Stay updated with the latest AWS services, features, and best practices, incorporating them into the infrastructure architecture as appropriate.
• Maintain accurate and up-to-date documentation of the infrastructure architecture, configurations, and operational procedures.
• Collaborate with cross-functional teams, including developers, system administrators, and security teams, to ensure effective communication and alignment of infrastructure requirements.
• Develop and maintain infrastructure-as-code (IaC) using tools like Terraform or CloudFormation.
• Implement and enhance CI/CD pipelines for efficient and automated application deployments.
• Experience with Harness, ADO Pipelines, or GitHub Actions.
• Drive the adoption of DevOps practices, including configuration management, continuous integration, and automated testing.
• Deep knowledge and proficiency in automation scripting best practices using tools like Python, and/or PowerShell.

Requirements

• Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience.
• 10+ years with hands-on experience in AWS.
• AWS Certification required. Advanced AWS Certifications are a plus.
• Ability to independently deliver features following story descriptions and acceptance criteria.
• Proficiency in engaging in technical discussions with senior engineers and architects, requiring minimal supervision for individual tasks.
• Proficiency in automation tools such as Terraform, GitHub Actions; and scripting in Python, Bash or PowerShell.
• Ability to offer guidance to other Cloud Engineers and work collaboratively within the team.