STAFF DEVELOPMENT SPECIALIST- 40008452

Duties and Responsibilities

• Conducts Family & Children’s Medicaid New Hire training as well as Refresher training and Enrichment training for experienced staff for all DSS FEI programs.
• Designs, prepares and implements training materials that address FEI program policies and procedures and navigation of NC FAST.
• Assigned to mentor FEI new hires and conduct 100% quality review of new hire work to assess worker performance.
• Reports regularly to FEI supervisors and leadership on FEI new employee progress during training, mentoring and 100% QC review.
• Conducts QC monitoring for the Family & Children’s Medicaid Program records.
• Reviews FEI case records to assure that staff is complying with all Federal, State and Local policies and laws.
• Reports results of FEI case record reviews to FEI Supervisors, Program Managers and Quality Assurance and Training (QAT) staff using automated QC reports.
• Utilizes quality control data to identify FEI training needs and collaborates with other QAT staff to ensure that training is provided to FEI staff.
• Provides technical assistance to FEI program staff and supervisors regarding interpretation of Medicaid, Food and Nutrition and/or Work First policy.

Knowledge, Skills, and Abilities

• Develops and prepares soft skills training content and handout materials to include such topics as DSS New Employee Orientation/refresher and Personal Safety/refresher training.
• Schedules training rooms, enters courses into the training management system, issues training certificates, and notifies employees of changes in location or date of training.
• Arranges for guest presenters to speak to training groups about their respective program or area of expertise.
• Must possess detailed knowledge of Family & Children’s Medicaid policy, procedures and practice.
• Knowledge of the Food and Nutrition, Adult Medicaid, and/or Work First policy, procedures and practice is a plus.
• Must be proficient in processing and disposing of applications, redeterminations and/or changes in NC FAST for Family & Children’s Medicaid.
• Proficient in processing and disposing of applications, redeterminations, and/or changes in NC FAST for Food and Nutrition, Adult Medicaid and/or Work First is a plus.
• Must have the ability to exercise good judgment and discretion in applying and interpreting policies and procedures.
• Must be able to communicate effectively with professional and administrative personnel.
• Must be able to assess problems, coordinate resolutions, be able to handle a high volume of work and meet frequent deadlines.

Minimum Education and Experience Requirements

• Graduation from a four-year college or university and two years of experience in a human service program, counseling, training, in the subject or specialty area, or in an administrative support role in a staff development and training office.
• Or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area.
• Or an equivalent combination of education and experience.

PREFERRED REQUIREMENTS

• Experience in processing and disposing of cases in NC FAST is required.
• Experience with Microsoft Word, PowerPoint, Excel and multiple FEI programs highly desired.
• Training experience preferred.