STAFF DEVELOPMENT SPECIALIST- 40008452

About the role

Positions in this class perform a variety of services to meet organizational and program training needs. Work involves preparation of teaching plans and materials, identifying objectives, providing classroom and/or clinical instruction in assigned areas. The employee may also coordinate, schedule, and evaluate training events under supervision of other instructors.

Responsibilities

• Conducts Family & Children’s Medicaid New Hire training as well as Refresher training and Enrichment training for experienced staff for all DSS FEI programs.
• Designs, prepares and implements training materials that address FEI program policies and procedures and navigation of NC FAST.
• Assigned to mentor FEI new hires and conduct 100% quality review of new hire work to assess worker performance.
• Reports regularly to FEI supervisors and leadership on FEI new employee progress during training, mentoring and 100% QC review.
• Conducts QC monitoring for the Family & Children’s Medicaid Program records. Reviews FEI case records to assure that staff is complying with all Federal, State and Local policies and laws.
• Reports results of FEI case record reviews to FEI Supervisors, Program Managers and Quality Assurance and Training (QAT) staff using automated QC reports. Utilizes quality control data to identify FEI training needs and collaborates with other QAT staff to ensure that training is provided to FEI staff.
• Provides technical assistance to FEI program staff and supervisors regarding interpretation of Medicaid, Food and Nutrition and/or Work First policy.

Requirements

• Develops and prepares soft skills training content and handout materials to include such topics as DSS New Employee Orientation/refresher and Personal Safety/refresher training.
• Schedules training rooms, enters courses into the training management system, issues training certificates, and notifies employees of changes in location or date of training.
• Arranges for guest presenters to speak to training groups about their respective program or area of expertise.
• Possesses detailed knowledge of Family & Children’s Medicaid policy, procedures and practice. Knowledge of the Food and Nutrition, Adult Medicaid, and/or Work First policy, procedures and practice is a plus.
• Proficient in processing and disposing of applications, redeterminations and/or changes in NC FAST for Family & Children’s Medicaid. Proficient in processing and disposing of applications, redeterminations, and/or changes in NC FAST for Food and Nutrition, Adult Medicaid and/or Work First is a plus.
• Exercises good judgment and discretion in applying and interpreting policies and procedures. Communicates effectively with professional and administrative personnel. Assesses problems, coordinates resolutions, handles a high volume of work and meets frequent deadlines.

Qualifications

• Graduation from a four-year college or university and two years of experience in a human service program, counseling, training, in the subject or specialty area, or in an administrative support role in a staff development and training office; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience.

Skills

• Microsoft Word, PowerPoint, Excel proficiency.
• Experience with multiple FEI programs.
• Training experience.

Benefits

N/A

Pay

$54,312.00 - $73,289.00

Schedule

N/A