STAFF DEVELOPMENT SPECIALIST - 40005000

About the role

This position conducts Adult Medicaid New Hire training as well as Refresher training and Enrichment training for experienced staff for all Adult Medicaid programs. Designs, prepares and implements training materials that address Adult Medicaid program policies and procedures and navigation of NC FAST. Is assigned to mentor Adult Medicaid new hires and conduct 100% quality review of new hire work to assess worker performance. Reports regularly to Adult Medicaid supervisors and leadership on the Adult Medicaid new employee progress during training, mentoring and 100% QC review. This position also conducts QC monitoring for the Adult Medicaid Program records.

Responsibilities

• Reviews Adult Medicaid case records to assure that staff is complying with all Federal, State and Local policies and laws.
• Reports results of Adult Medicaid case record reviews to Adult Medicaid Supervisors, Program Managers and Quality Assurance and Training (QAT) staff using automated QC reports.
• Utilizes quality control data to identify training needs and collaborates with other QAT staff to ensure that training is effective and aligned to the Adult Medicaid staff.
• Provides technical assistance to the Adult Medicaid program staff and supervisors regarding interpretation of Medicaid policies and procedures.

Requirements

• Develops and prepares soft skills training content and handout materials to include such topics as DSS New Employee Orientation/refresher.
• Schedules training rooms, enters courses into the training management system, issues training certificates, and notifies employees of changes in location or date of training.
• Arranges for guest presenters to speak to training groups about their respective program or area of expertise.
• Possesses detailed knowledge of Adult Medicaid policy, procedures and practice.
• Knowledge of the Family & Children’s Medicaid, Long Term Care procedures and practice is a plus.
• Proficient in processing and disposing of applications, redeterminations and/or changes in NC FAST for Adult Medicaid.
• Proficient in processing and disposing of applications, redeterminations, and/or changes in NC FAST for Family & Children’s Medicaid is a plus.
• Exercises good judgment and discretion in applying and interpreting policies and procedures.
• Communicates effectively with professional and administrative personnel.
• Able to assess problems, coordinate resolutions, handle a high volume of work, and meet frequent deadlines.
• Able to take the initiative when acknowledging a potential opportunity for improvement.

Qualifications

• Graduation from a four-year college or university and two years of experience in a human service program, counseling, training, in the subject or specialty area, or in an administrative support role in a staff development and training office; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience.
• Experience in processing and disposing of cases in NC FAST.
• Experience with Microsoft Word, PowerPoint, Excel and multiple Medicaid programs including Long Term Care is highly desired.
• Training experience preferred.

Skills

• Develops and prepares soft skills training content and handout materials to include such topics as DSS New Employee Orientation/refresher.
• Schedules training rooms, enters courses into the training management system, issues training certificates, and notifies employees of changes in location or date of training.
• Arranges for guest presenters to speak to training groups about their respective program or area of expertise.
• Possesses detailed knowledge of Adult Medicaid policy, procedures and practice.
• Knowledge of the Family & Children’s Medicaid, Long Term Care procedures and practice is a plus.
• Proficient in processing and disposing of applications, redeterminations and/or changes in NC FAST for Adult Medicaid.
• Proficient in processing and disposing of applications, redeterminations, and/or changes in NC FAST for Family & Children’s Medicaid is a plus.
• Exercises good judgment and discretion in applying and interpreting policies and procedures.
• Communicates effectively with professional and administrative personnel.
• Able to assess problems, coordinate resolutions, handle a high volume of work, and meet frequent deadlines.
• Able to take the initiative when acknowledging a potential opportunity for improvement.

Benefits

Not specified.

Pay

$54,312.00 - $73,289.00

Schedule

Full-time, Exempt

Background Check Statement

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

Nearest Major Market

Raleigh

Nearest Secondary Market

Durham