Stadium Representative

Essential Functions

• Oversee an assigned location or area of the Stadium and respond to any situations such as ticket issues, ADA relocations, guest complaints, etc.
• Handle complaints, disturbances, or related problems with guests and staff when applicable.
• Respond to guest concerns in a respectful and calm manner.
• Greet and guide all guests in a welcoming, friendly manner & thank all guests for coming upon ingress and egress.
• Answer guest questions with regard to location of a particular section, concession stands, restrooms.
• Help assist guests with mobile ticketing.
• Ensure the public safety concerns for both internally and externally.
• Understand the Stadium layout and policies and procedures.
• Respond to guest concerns in a respectful and calm manner and appropriately escalate issues to the Guest Experience Manager or Event Lead as needed.
• Document any challenges or issues that arise during the event.
• Communicate guest and management issues/concerns into the incident management system.
• Assist with Stadium set-up procedures; including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, 24/7 devices, etc.
• Aid management in executing emergency procedures if necessary, work closely with the Guest Experience Management as needed.
• Manage lost & found program on event day, including logging found items in our electronic system and assisting with recovery of items.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• 1-2 years of in person customer service experience.
• Excellent interpersonal and communication skills.
• Strong in-person customer services experience.
• Ability to make quick, complex, proactive decisions under pressure with little or no supervision.
• Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.
• Ability to work in a fast-paced environment.
• Motivated self-starter with a proactive attitude.
• Must be able to work outdoors in various weather conditions.
• Must be able to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet and concrete.
• Ability to stand for long periods of time.
• Ability to operate a tablet or a laptop efficiently.
• Must be able to work in a team environment interacting with multiple departments.
• Available to work non-traditional hours (nights, weekends, and holidays).

Preferred Qualifications

• Experience in a supervisory role preferred.
• Prior facility event experience preferred.