Field Representative

Job Information

See NOTES below for future wage increases and/or additional compensation opportunities.

Responsibilities

• Conduct routine field investigations in response to citizen complaints regarding City services
• Resolve customer issues/complaints
• Inspect businesses for proper licensing and conformance with City ordinances
• Enforce City codes
• Enforce abandoned vehicle regulations, complete impound reports and issue notices to illegally parked vehicles
• Investigate water bill inquiries complaints
• Deliver water shut-off notices
• Shut-off and/or restore water service
• Obtain and/or verify meter reads
• Serve as a court witness
• Prepare written reports of findings and actions taken
• Perform other duties as assigned

Requirements

• Must meet ONE of the following options:
• Six months of full-time experience performing field investigations, inspections, or enforcement duties.
• One year of full-time experience working in a customer service environment in which the PRIMARY duties are interpreting policies and procedures, resolving customer issues/complaints, and providing information regarding company services.

Note: Experience in retail sales or cashiering related customer service is NOT qualifying. Experience providing routine, general information, taking orders, and directing telephone calls and walk-in traffic is NOT qualifying.

Note: City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.

Qualifications

• A valid California Class C Driver License is required at the time of hire.
• Note: Some positions may require that you provide your own vehicle for which mileage will be reimbursed.

Skills

• Ability to interact with members of the public who may become angry, difficult, and/or abusive
• Ability to stoop, bend, squat, reach, twist, climb, and walk in various types of terrain
• Ability to lift or slide items weighing up to 80 pounds and work outdoors in a variety of different weather conditions
• Ability to read meters
• Ability to work in the building trades
• Ability to work for a public or private utility company

Benefits

• Eligible benefited employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).

Pay

• Employees in job classifications represented by Municipal Employees Association (MEA) are scheduled to receive the following general wage increases: 3.5% effective 7/1/27, 2% effective 7/1/28, 2% effective 1/1/29.

Schedule

• Field Representative employees may be required to stoop, bend, squat, reach, twist, climb, and walk in various types of terrain.
• Field Representative employees lift or slide items weighing up to 80 pounds and work outdoors in a variety of different weather conditions.
• Field Representative employees interact with members of the public who may become angry, difficult, and/or abusive.
• Field Representative employees who read meters are required to walk approximately five to ten miles daily in all weather conditions and in varying terrain such as streets, alleys, canyons, and hills; maintain close attention to detail when reading approximately 500 to 700 meters per day; and may dig up to one foot down into meter boxes.
• Some Field Representative employees are required to pass a medical physical, respiratory fit test, and obtain Confined Space Certification within six months from the date of hire. Employees will be required to obtain and maintain Confined Space Certification to retain employment.