Fan Field Representative

Key Responsibilities

• Perform equipment inspections, technical walkdowns, and troubleshooting to diagnose issues and deliver effective solutions.
• Utilize tools such as vibration analysis and laser alignment equipment to support testing, balancing, and equipment reliability.
• Complete and submit service reports, expense reports, and time sheets accurately and on-time.
• Support customer responsiveness by participating in service calls, identifying issues, and recommending solutions aligned with Groome’s capabilities.
• Collaborate with internal teams including Sales, and Operations to support customer needs and service execution.
• Identify opportunities for additional services or equipment and communicate leads to Sales to support business growth.
• Ensure compliance with all safety standards, reporting incidents, or near misses.
• Contribute to continuous improvement by recommending enhancements to processes, service delivery, and customer response times.
• Frequent travel to customer sites, up to 90% within North America.
• Work in industrial environments such as manufacturing facilities, plants, and customer sites.
• Exposure to varying conditions including noise, heat, confined spaces, heights, and customer sites.
• Ability to lift, carry, and work with tools and equipment as needed.
• Extended periods of standing, walking, bending, and performing hands-on technical work.
• Adherence to all PPE requirements and site-specific safety protocols.
• Experience with large industrial centrifugal fans required; experience with axial fans is highly desirable.
• Field balancing experience preferred.

Qualifications

• 10+ years of hands-on technical experience in field service, maintenance, manufacturing, or a related environment focusing on centrifugal and axial fans.
• Strong mechanical aptitude with experience working on industrial or rotating equipment.
• Familiarity with alignment, balancing, and general maintenance practices preferred.
• Basic electrical knowledge (motors, controls, etc.) is a plus.
• Basic knowledge of bearings, couplings, and dampers.
• Strong communication skills with the ability to interact effectively with customers and internal teams.
• Proficient in Microsoft Office and comfortable completing digital service reports.
• Ability to work independently in the field and manage changing priorities and personnel.
• Willingness to travel extensively and adapt to varying work environments.