Sr. Worldwide Sales Specialist - Connect
About the role
Amazon Connect is one of the fastest growing services in the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud contact center delivers a rapid pace of innovation that enables companies to unlock bar-raising experiences for customers and agents at lower cost.
Responsibilities
- Drive revenue in a defined territory with multiple account teams and partners.
- Meet or exceed revenue targets by helping AWS sellers navigate sales cycles and accelerate implementations by working with cross-functional team to originate and close opportunities that drive Amazon Connect revenue.
- Build deep relationships with customers to fully understand their business, solutions, and technical needs.
- Create & articulate compelling value propositions that address specific needs of your customers.
- Build, manage, and close a pipeline of Amazon Connect revenue in your territory.
- Drive business development initiatives in your territory in partnership with Go To Market Strategy team and Partner Development resources to help expand market penetration for Amazon Connect.
- Prepare and give business reviews to AWS senior management teams.
Requirements
- 4+ years of contact center, or 1+ years of work in the customer service/contact center industry experience
- Bachelor's degree
- 5+ years of developing, negotiating and executing business agreements experience
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Qualifications
- Experience interpreting data and making business recommendations
- Strong communication skills
- Ability to navigate complex sales environment
- Experience selling into large enterprises
- Proven track record of sales success over an extended time period
Benefits
Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Pay
Base salary range for this position is listed below. Final compensation will be determined based on factors including experience, qualifications, and location.
- USA, GA, Atlanta - 142,800.00 - 193,200.00 USD annually
- USA, MA, Boston - 142,800.00 - 193,200.00 USD annually
- USA, NY, New York - 157,100.00 - 212,600.00 USD annually
- USA, VA, Arlington - 142,800.00 - 193,200.00 USD annually
Schedule
Details on the schedule are not specified in the job posting.