Sr Teller - Pasadena

About the role

The Senior Teller position at Banc of California involves assisting with branch activities, handling customer transactions, and maintaining knowledge of products and services.

Responsibilities

• Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop).
• Identify opportunities to refer new products and services to customers based on their financial goals.
• Answer questions and resolve customer concerns regarding services provided by the Bank.
• Reconcile GL debits and credits for a given location over a specified period of time.
• Vault and ATM balancing.
• Wire processing.
• Holds/Stop payments.
• Monthly certifications.
• Account research.
• Review and verify daily reports assigned by Branch Management.
• New Accounts back-up.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Audit peer transactions.
• Participate and contribute to the branch’s overall goals.
• Help with the training and onboarding of new team members.
• Perform other duties and projects as assigned.

Requirements

• Work related experience consisting of an in-depth background in Bank Secrecy Act compliance and general banking skills.
• Bachelor’s degree preferred.
• 3+ years of retail banking experience in a financial services industry.
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).
• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Excellent knowledge of bank deposits, lending products, credit products, and services to open accounts.
• Relationship building, collaboration and teamwork.
• Intermediate experience, knowledge and training in all operational activities and terminology.
• Exceptional oral, written and interpersonal communication skills.
• Must exhibit a very professional and helpful attitude along with the ability to interact positively with customers and co-workers. Demonstrate ability to identify customer needs and implement an effective solution in a rapidly changing environment.
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Ability to remain flexible in order to adapt to changes in the work environment.
• Ability to work with general supervision while performing duties.
• Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.

Qualifications

• High School diploma or equivalent required.