Sr. Technical Program Manager - AI/ML Hardware Health & Stability, Global Data Center Operations

Key job responsibilities

• Hardware Health & Stability Leadership
• - Own the end-to-end health and stability metrics for new AI/ML hardware platforms, establishing KPIs and routines that provide real-time visibility into operational performance
• - Drive deep-dive analyses on hardware failures to identify root causes and drive systematic improvements
• - Lead cross-functional investigations, experiments, and post-mortem processes, ensuring lessons learned translate into preventive measures and design improvements
• - Develop and maintain hardware health scorecards that inform leadership decisions on deployment readiness, capacity planning, and risk mitigation
• Technical Program Management
• - Manage complex, multi-phase infrastructure projects involving hardware engineering, supply chain, data center operations, and software teams across multiple time zones
• - Establish and maintain program schedules, budgets, and resource plans, proactively identifying and mitigating risks to delivery timelines
• - Facilitate technical deep dive sessions to troubleshoot diagnostic and repair issues, remove blockers, and accelerate project delivery
• - Design and implement processes that eliminate non-value-add activities and optimize deployment velocity without compromising quality
• Strategic Account Management
• - Serve as the primary operational point of contact for new platforms across software and hardware teams, summarizing platform operational status and path-to-green
• - Build trusted advisor relationships with data center operations, hardware engineering, and service teams to understand their operational needs and technical challenges
• - Translate operational feedback and customer requirements into hardware and process improvement roadmaps, and engineering priorities
• - Provide strategic technical guidance on AI/ML deployment strategies, best practices, and operational procedures
• - Advocate for operational excellence, ensuring that hardware health considerations are integrated into capacity planning and service delivery decisions
• Cross-Functional Collaboration & Influence
• - Partner with hardware engineering teams to influence design decisions based on operational data and field performance
• - Collaborate with new product introduction and hardware engineering teams to ensure quality gates are met before launch
• - Work with monitoring and automation teams to implement appropriate signals to ensure customer commitments are met
• - Drive alignment across diverse stakeholders including engineering, operations, finance, and executive leadership
• - Present technical assessments and recommendations to senior leadership, clearly articulating trade-offs, risks, and business impact

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues
• Experience leading process improvements
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

Preferred Qualifications

• Experience in technical account management, business relationship management, or consulting
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Experience in server technologies such as, thermal, mechanical, power, and signal integrity
• Experience managing UltraServer, high-performance computing, or AI/ML infrastructure deployments