Sr. Technical Account Manager - Enterprise, Amazon Leo

Application deadline: August 24, 2026

About the role

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

The Amazon Leo business operations team is looking for a Sr. Technical Account Manager to join our Global Enterprise Services organization, supporting our rapidly growing North American enterprise customer base. You will serve as the primary technical point of contact for Fortune 500 enterprises, telecommunications providers, and other organizations deploying Amazon Leo satellite connectivity across the United States, Canada, and Mexico. This is not a sales role; instead, it offers you the opportunity to serve as the technical lead and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises. You will provide dedicated technical support and guidance to ensure customers maintain high technical standards in their Amazon Leo service delivery, enabling them to successfully deploy, manage, and support satellite connectivity for their business operations.

Responsibilities

• Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery
• Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
• Coordinate engineering support resources and drive technical optimization initiatives across customer deployments
• Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities
• Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
• Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation
• Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
• Identify opportunities to improve customer technical capabilities through training, certification programs, and technical enablement initiatives
• Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions
• Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams

Requirements

• Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

About the team

As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct and indirect customers. You will work specifically with enterprise customers, supporting Fortune 500 companies, telecommunications providers, and other organizations who deploy Amazon Leo services for their business operations.

Qualifications

Basic Qualifications

• Bachelor's degree in a STEM field, or equivalent industry experience
• Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager
• Experience leading in a customer-facing role in the technology industry or equivalent
• Experience managing executive customer relationships and key business stakeholders
• Experience prioritizing and delivering projects on time in a fast-moving environment
• Speak, write, and read fluently in English
• Experience with operational troubleshooting across two or more of: networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, field support management

Preferred Qualifications

• Experience communicating and presenting to senior leadership
• Experience in a 24x7 operational services or support environment
• Experience making business recommendations and influencing stakeholders
• Experience in systems administration, network administration, AWS cloud app development, DevOps or site reliability engineering
• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in reliability/maintenance environments
• Experience in satellite, telecommunications, or connectivity infrastructure within North American markets
• Experience as a technical lead in a customer-facing role with North American telecom operators, broadcast media, or energy sector customers
• Familiarity with telecom backhaul, network architecture, or RF optimization
• Additional language capability - one or more of: French or Spanish

Pay

The base salary range for this position is $153,600 - $207,800 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Learn more about our benefits at amazon.jobs/en/benefits.