Sr. Technical Account Manager - Enterprise, Amazon Leo

About the role

The Amazon Leo business operations team is seeking a Senior Technical Account Manager to support our rapidly growing North American enterprise customer base. This role serves as the primary technical point of contact for Fortune 500 enterprises, telecommunications providers, and other organizations deploying Amazon Leo satellite connectivity across the United States, Canada, and Mexico.

Responsibilities

• Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery
• Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
• Coordinate engineering support resources and drive technical optimization initiatives across customer deployments
• Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities
• Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
• Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation
• Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
• Identify opportunities to improve customer technical capabilities through training, certification programs, and technical enablement initiatives
• Cook with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions
• Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience
• 3+ years of satellite communications ground systems and operations experience
• Experience in networking and troubleshooting
• Experience in management of technical, enterprise customer facing resources or equivalent
• 5+ years of technical support experience
• Understanding of BSS/OSS integration patterns, API connectivity, and system integration architectures for telecommunications service providers
• Ability to organize and manage various technical support activities across multiple customer accounts in a fast-moving environment