Sr. Staffing & Efficiency Analyst

About the role

We are seeking a highly analytical, solutions-oriented Staffing & Efficiency Analyst to partner with Sales, Operations, Support, and Inspection leadership in driving scalable growth and operational performance.

Responsibilities

• Act as a trusted advisor to sales, operations, support, and inspection leaders by providing data-driven insights on staffing needs, capacity constraints, productivity, and process inefficiencies.
• Create, manage, and continuously improve staffing models for sales, support, operations, and inspection teams.
• Analyze market-level demand, sales growth targets, operational volume, inspection capacity, and service-level performance to identify where additional staffing, reallocation, or process changes are needed.
• Partner with leadership to ensure staffing plans support revenue goals, lead coverage, customer responsiveness, inspection timelines, operational throughput, and other critical business performance targets.
• Evaluate sales and operational workflows to uncover bottlenecks, handoff issues, capacity gaps, productivity challenges, and process breakdowns. Provide actionable recommendations to improve efficiency and execution.
• Design, document, and implement improved workflows that strengthen coordination between sales and operations teams. Help reduce friction, improve handoffs, increase accountability, and create more consistent execution across markets.
• Develop dashboards, scorecards, and recurring reporting to monitor staffing levels, team productivity, SLA performance, market capacity, workload distribution, and operational effectiveness.
• Help leaders prioritize staffing investments by identifying the highest-impact markets, teams, roles, and process improvements needed to support growth and customer experience goals.
• Create repeatable tools, models, and processes that enable the organization to manage growth across larger and more complex sales and operations teams.
• Collaborate cross-functionally with Revenue Operations, Sales, Operations, Finance, Support, Inspection, and other business partners to align staffing recommendations and efficiency initiatives with broader company goals.

Requirements

• Bachelor’s degree in Business, Economics, Finance, Data Analytics, Operations Management, or a related field (Master’s preferred).
• 5+ years of experience in Revenue Operations, Sales Operations, Business Analytics, Workforce Planning, Operations Analytics, or a related role.
• Strong analytical skills with the ability to interpret data, identify trends, diagnose problems, and translate findings into business recommendations.
• Experience building models, dashboards, reports, or analytical tools to support business decision-making.
• Strong Excel or Google Sheets skills; experience with SQL, Python, or other data querying/modeling tools is a plus.
• Familiarity with BI or data visualization tools such as Tableau, Power BI, Looker, Domo, or similar platforms.
• Familiarity with CRM systems such as Salesforce or equivalent platforms.
• Ability to work cross-functionally with sales, operations, support, and field-based teams.
• Strong communication skills with the ability to explain complex analysis clearly to non-technical stakeholders.
• Proven ability to manage multiple projects, prioritize effectively, and operate in a fast-paced environment.
• Strong attention to detail and comfort working with staffing, productivity, performance, and operational SLA data.