Sr. Analyst, Workforce Management

Key Responsibilities

• Provide comprehensive system support for Workforce Management (WFM) configurations, including troubleshooting and root cause analysis for system concerns.
• Document and report WFM system concerns, ensuring clear communication and tracking of issues.
• Collaborate closely with WFM system vendors on system enhancements, upgrades, and configuration change requirements.
• Serve Boutiques and other operational units with any WFM system-related concerns, offering guidance and solutions.
• Analyze forecast results against actual performance data, identifying variances and trends.
• Provide insightful analysis and recommendations on forecasts to maximize coverage during peak periods, special events, and promotional activities, ensuring optimal scheduling of existing resources.
• Monitor real-time adherence and performance, making recommendations for intraday adjustments to current schedules as needed.
• Conduct in-depth analysis of staffing levels and patterns, proposing changes in headcounts to align with business needs and efficiency goals.
• Develop and generate various reports on WFM performance, staffing, and key metrics.
• Proactively develop and present reports and analyses that not only convey data but also offer innovative interpretations and creative solutions, encouraging a forward-thinking approach to workforce optimization.
• Lead and present findings in meetings with Senior and Regional leadership, providing data-driven recommendations.
• Work in partnership with Process Engineer to modify operational standards and analyze the impact of these changes on business performance and staffing requirements.
• Contribute to the development and refinement of WFM processes and best practices.

Qualifications

• 4-7 years of experience in an analytical position, preferably within Workforce Management and a retail or similar operational environment.
• Proven experience utilizing WFM systems (Verint, Blue Yonder, Legion, or others) to deliver optimal scheduling, staffing, and employee experience.
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
• Detail-oriented with a high level of accuracy in data analysis and reporting.
• Excellent communication (both written and verbal) and presentation skills, capable of conveying complex information clearly to diverse audiences, including senior leadership.
• Strong organizational skills to manage priorities and projects in a matrix-based organization with multiple stakeholders.
• Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Looker).
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• A customer-focused approach with a commitment to supporting operational teams.

We Offer

• Comprehensive benefits program including medical, dental, and vision programs.
• Health savings and flexible spending accounts to support your financial needs.
• Access to the employee assistance program for you and your household members.
• Income protection solutions such as life insurance, disability benefits, and 401(k) with employer match.
• A wellness reimbursement benefit and paid time off to support your health and wellbeing.
• Volunteer time off days to give back to your local community.

Expected Salary Range

$90,000-$105,000 plus incentives. Salary will be negotiated based on relevant skills and experience.