Sr. Program Manager, Tech - Workday Workforce Management - Seattle, WA (Hybrid)

About the role

The Senior Program Manager, Tech is responsible for developing, designing, building, and launching technology solutions to support Nordstrom's vision of being renowned for its employee experience.

Responsibilities

• Consult internal partners on effective utilization of technology to support their processes
• Support Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization tools
• Partner with non-technical and technical stakeholders to support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions
• Hold HR and Technology stakeholders accountable to design principles
• Collaborate with technology teams and business leaders to enable core capabilities and deliver business value
• Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP level
• Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making
• Manage stakeholder expectations while supporting governance and service delivery model
• Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems
• Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives
• Own process design for system-related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occur
• Prioritize feature opportunities and develop backlog, supporting the roadmap
• Deliver high-impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teams
• Engage with vendors to influence SaaS product roadmap
• Benchmark with industry peers
• Utilize research and usability sessions to validate feature design
• Drive technical and non-technical root cause analysis for underperforming business KPIs
• Manage special projects and perform other related duties as assigned

Requirements

• 5+ years of successful program, project, or product management experience with demonstrated successful delivery of SaaS solutions
• 4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment
• 3+ years of configuration-level Workday experience (HCM & Scheduling) preferred
• Experience managing stakeholder relationships
• Understanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI-driven tools and platforms
• A proven track record of consistent and measurable delivery of large cross-functional and high-profile initiatives
• Strong technical knowledge with experience managing technical initiatives that span several teams and functional areas
• Familiarity with agile development frameworks and tools (e.g., Jira)
• Possess a strong level of knowledge of technology (e.g., Cloud, APIs, services, Windows stack, database technologies, etc.)
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills with the ability to communicate effectively with employees across all organizational levels, including communicating with technical & non-technical audiences
• Organizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision and to self-manage projects

Qualifications

• Location: This is a hybrid role requiring the selected candidate to work onsite four (4) days per week and live within a commutable distance of Nordstrom's corporate offices in Seattle, WA.
• Pay Range: $142,000.00 - $220,500.00 Annual

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

Skills

• Technical Knowledge
• Agile Development Frameworks
• Technology (Cloud, APIs, Services, Windows Stack, Database Technologies)
• Analytical and Problem-Solving Skills
• Communication Skills
• Project Management
• HRIS and Workforce Scheduling
• Workday Configuration
• AI Technologies

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

Pay

$142,000.00 - $220,500.00 Annual

Schedule

This is a hybrid role requiring the selected candidate to work onsite four (4) days per week and live within a commutable distance of Nordstrom's corporate offices in Seattle, WA.