Sr. Technical Program Product Manager in Seattle WA (Hybrid)

Seattle, WA (Hybrid)

About the role

Lead large-scale technical programs supporting Professional Services business applications and operational systems.

Responsibilities

• Partner with cross-functional stakeholders to gather, analyze, and document complex business and technical requirements.
• Drive business process optimization initiatives by identifying inefficiencies and designing scalable operational workflows.
• Translate business needs into functional and technical solution designs that align with organizational goals.
• Develop current-state and future-state process maps, user stories, functional specifications, and business requirements documentation.
• Define program roadmaps, implementation plans, milestones, risks, and success metrics.
• Conduct detailed data analysis to identify trends, business opportunities, operational bottlenecks, and process improvements.
• Perform root cause analysis and recommend data-driven corrective actions.
• Design KPIs, executive dashboards, reporting mechanisms, and operational metrics to measure program effectiveness.
• Partner with software engineering teams throughout the development lifecycle, from requirements through implementation and deployment.
• Support large-scale enterprise system implementations and process transformation initiatives.
• Act as the subject matter expert (SME) for assigned business systems and operational processes.
• Conduct regular system audits to ensure data quality, process compliance, and operational integrity.
• Create documentation, training materials, user guides, and knowledge-sharing content for internal stakeholders.
• Present business cases, recommendations, executive summaries, and strategic insights to senior leadership.
• Balance multiple priorities while managing competing deadlines in a fast-paced environment.

Requirements

• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field.
• 5+ years of experience in Technical Program Management, Business Analysis, Product Operations, or Business Systems.
• Proven experience gathering business and functional requirements from multiple stakeholders.
• Strong experience leading cross-functional technical programs and enterprise system implementations.
• Expertise in business process analysis, process mapping, workflow optimization, and operational excellence.
• Hands-on experience with Salesforce or similar enterprise CRM platforms.
• Experience supporting CRM implementations, enhancements, or business system integrations.
• Requirements gathering.
• Detailed process optimization and design.
• Experience with professional service and automation.

Qualifications

• Strong analytical skills with the ability to interpret complex datasets and translate findings into actionable business recommendations.
• Experience developing dashboards, KPIs, executive reporting, and operational metrics.
• Strong stakeholder management skills across technical and non-technical organizations.
• Experience working in Agile/Scrum environments.
• Excellent written and verbal communication skills with the ability to communicate effectively with executive leadership.
• Proven ability to manage multiple complex initiatives simultaneously.

Preferred Qualifications

• Experience with FinancialForce (Certinia) Professional Services Automation (PSA) or similar PSA platforms.
• Experience supporting Professional Services organizations or consulting operations.
• Experience working within a high-growth technology company.
• Experience with SQL, Tableau, Power BI, Amazon QuickSight, or other business intelligence tools.
• Knowledge of cloud technologies and AWS services.
• Experience with workflow automation and business systems integration.
• Lean Six Sigma or continuous improvement experience.
• Master's degree in Business Administration, Information Systems, Engineering, or a related discipline.

Preferred Skills

• Salesforce preferred.
• Certinia/FinancialForce experience preferred.

Pay

$65/hour - $75/hour on W2, depending on experience.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity).
• 401(k)-retirement savings.
• Life & disability insurance.
• Employee assistance program.
• Legal support.
• Auto, home insurance, pet insurance.
• Employee discounts with preferred vendors.